Switchboard Operator
Requirements at a glance
Switchboard Operator at 116508 Innovation At Work is a role based in Bronx, NY, USA. The posting asks for 1+ year of experience and a high school diploma or GED. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Paylocity.
- Experience
- 1+ year
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
Position Overview
Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY. This role is responsible for managing high-volume incoming calls, routing communications accurately, and supporting critical hospital communication functions including emergency notifications and overhead paging.
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Available Shifts (24/7 Coverage Required)
Weekday Shifts (Monday – Friday):
- Day Shift: 7:00 AM – 3:00 PM
- Evening Shift: 3:00 PM – 11:00 PM
- Overnight Shift: 11:00 PM – 7:00 AM
Weekend & Holiday Shifts:
- Day Shift: 7:00 AM – 3:00 PM
- Evening Shift: 3:00 PM –11:00 PM
- Overnight Shift: 11:00 PM – 7:00 AM
Schedules will be assigned based on operational needs. Candidates must be flexible to work weekends, holidays, and rotating shifts.
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Key Responsibilities
- Operate multi-line telephone switchboard systems in a high-volume environment
- Answer and route incoming calls to appropriate departments, staff, and on-call personnel
- Initiate overhead paging announcements and emergency code communications
- Maintain accurate logs of calls, messages, and critical communications
- Provide information and assistance to patients, visitors, and staff in a professional manner
- Monitor and respond to urgent and routine communication requests
- Ensure timely and accurate message delivery across departments
- Maintain confidentiality in accordance with HIPAA and Privacy Act requirements
Requirements
Minimum Qualifications
- High School Diploma or equivalent
- Minimum of 1–2 years of experience in a call center, switchboard, or customer service role
- Ability to handle high call volumes in a fast-paced environment
- Strong verbal communication and listening skills
- Basic computer proficiency (Microsoft Office, call logging systems)
- Ability to multitask and prioritize effectively