Senior Loan Support Services Officer

The Credit Union is a dynamic, member-driven, savings and loans institution that integrates, preserves, and cultivates champions and visionaries in order to improve the lives of our local community. Differing in both philosophy and structure from other financial institutions, not just through positive economic and social change, but by members helping members that operate not for profit but for service. As an organization of collaboration and innovation, we welcome applications from individuals that want to further their careers in a growing, family-oriented environment, that endeavors to enrich the lives of our members and the community we serve.

 

PRINCIPLE ACCOUNTABILITIES:

• Prepare, review, and process loan security documentation, including charges, liens, releases, insurance assignments, and related legal documents.
• Coordinate loan closings and facilitate the disbursement of approved loans in accordance with established policies and procedures.
• Maintain accurate records of loan securities, insurance documentation, payouts, releases, and related correspondence.
• Monitor and follow up on outstanding security, insurance, and loan-related documentation to ensure timely completion.
• Provide professional support and guidance to members regarding loan disbursements and related enquiries.
• Ensure all activities comply with the Credit Union’s Credit Policy, regulatory requirements, and applicable legislation.
• Prepare reports, statistics, and other documentation to support departmental operations and management decision-making.
• Assist with departmental projects and provide support and coverage for Loan Support Services Officers as required.

 

QUALIFICATIONS & EXPERIENCE:

The post holder must possess:

• A High school Diploma with 3 CXC/O’level passes Math, English & Accounts;
• Minimum seven (7) years of experience in a related financial services, lending, or credit administration role.
• Working knowledge of Credit Union’s products and services.
• Experience preparing and managing loan security documentation and loan disbursement processes.
• Understanding of commercial lending and mortgage terminology.
• Thorough knowledge of Credit Risk Securities practices and financial institution operations.

 

SKILLS/ATTRIBUTES:

• Excellent communication and customer service skills.
• Strong organizational and administrative abilities.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving capabilities.
• Ability to interpret and apply relevant laws, regulations, policies, and procedures.
• Sound decision-making and professional judgment.
• High level of integrity, discretion, and confidentiality.
• Strong relationship management and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in financial systems, spreadsheets, and reporting tools.
• Ability to work independently while collaborating effectively across departments.

 

The successful candidate will be required to work a minimum of 37.5 hours per week.

Credit Union offers an excellent remuneration package including a discretionary performance-based bonus, Pension and Health Insurance. Employees also participate as members in annual members dividends.

 

TO APPLY:  Qualified Caymanians including Cayman Status Holders with the right to work, can submit their cover letter and resume to Human Resources via https://cicsacu.bamboohr.com/careers or by visiting the careers page at www.creditunion.ky. 

 

APPLICATION DEADLINE: 6 AUGUST 2026