Program Aide - Digital Literacies
💚 About The WOW Center
At The WOW Center, we believe that every person deserves the opportunity to grow, connect, and thrive. Our culture is rooted in compassion, inclusion, and genuine joy in what we do. We don’t just teach — we empower adults with developmental disabilities to live more confidently, independently, and meaningfully within their communities
We are guided by our core values of Empathy, Excellence, Passion, Serving, Teamwork, and Continuous Improvement—principles that shape how we support our individuals, collaborate with one another, and grow as an organization every day.
If you’re someone who loves uplifting others, celebrates wins big and small, and thrives in a collaborative environment, you’ll fit right in.
🌟 What We Value
- A genuine love for helping others
- Patience, empathy, and a sense of humor
- Creativity and flexibility
- Team spirit — we support each other
- A growth mindset — no two days are the same!
📝 About the Role
The Program Aide – Digital Literacy role supports adults with developmental disabilities in both classroom and community-based settings by assisting the Program Instructor. This position helps create a safe, engaging, and inclusive learning environment that promotes independence, digital confidence, and community inclusion.
📚 Desired Qualifications
Required
- High School Diploma or equivalent required.
- Prior experience working with individuals with developmental disabilities or other special populations in educational, vocational, recreational, or community settings.
- Demonstrates strong verbal and written communication skills in English.
- Strong organizational, classroom management, and interpersonal skills.
- Ability to lead and support individuals during educational, recreational, and technology-based activities.
- Basic proficiency using computers, Microsoft Office 365, Google Workspace, email, and classroom technology.
- Ability to assist with documentation and data entry within Therap or other electronic record systems.
- Professional appearance and conduct.
- Consistently reliable, dependable, and able to work collaboratively as part of a team.
Preferred
- Experience supporting digital literacy or workplace technology instruction.
- Familiarity with Canva Pro, Adobe Express, Microsoft Teams, Zoom, or similar digital platforms.
- Experience using Cricut, Silhouette, or other digital cutting systems.
- Experience assisting with arts, crafts, creative production, merchandise preparation, or product assembly.
- Knowledge of assistive technology or accessibility tools.
🌱 What You'll Do
Classroom & Participant Support
- Learn and follow established classroom routines and instructional procedures developed by the Program Instructor.
- Reinforce classroom management strategies and maintain a structured, positive learning environment.
- Encourage active participation while promoting dignity, independence, and self-confidence.
- Work effectively with individuals in group settings as well as one-on-one instruction.
- Maintain a clean, organized, and welcoming classroom environment.
- Assist with classroom setup, organization, inventory, and equipment maintenance.
- Assess participant needs and provide appropriate guidance, encouragement, and support during classroom and community activities.
- Assume classroom responsibilities when the Program Instructor is temporarily absent.
Digital Literacy Support
- Assist participants with computers, tablets, smartphones, and classroom technology.
- Reinforce instruction using Microsoft 365, Google Workspace, email, calendars, Zoom, Microsoft Teams, and other workplace communication tools.
- Assist participants in navigating online learning platforms such as Northstar Digital Literacy, LinkedIn Learning, GCFGlobal, and similar educational resources.
- Support participants in practicing safe internet use, digital communication, and basic cybersecurity awareness.
- Assist participants with assistive technologies and adaptive digital tools when appropriate.
Creative Production Support
- Support participants during digital design activities using Canva Pro, Adobe Express, and similar software.
- Assist with Cricut, Silhouette, vinyl cutting, paper crafting, product assembly, and other creative production activities.
- Prepare classroom materials, supplies, equipment, and production projects for instruction.
- Assist with photography, branding, merchandise preparation, and creative projects for fundraising or center-wide events.
Documentation & Individual Support
- Assist the Program Instructor with attendance procedures and daily classroom documentation.
- Help maintain accurate records within Therap, including participant attendance, goals, and progress.
- Track individuals leaving the classroom for therapy, restroom breaks, community activities, or appointments.
- Assist with monitoring and documenting participant progress toward Individual Program Plan (IPP) goals.
- Provide observations and feedback to Social Services staff regarding participant progress, engagement, and classroom participation.
- Promptly report behavioral, health, or safety concerns to the Program Instructor, Education Manager, or Social Services staff.
Collaboration
- Work collaboratively with Program Instructors, Job Coaches, Education staff, Social Services, therapists, and other interdisciplinary team members.
- Support participants in applying classroom skills to vocational and community-based experiences.
- Assist with special events, community outings, fundraising initiatives, and center-wide activities.
Health, Safety & Participant Care
- Ensure the health, safety, welfare, dignity, and rights of all participants at all times.
- Follow emergency procedures and assist during emergency situations when necessary.
- Assist participants with mobility, communication, behavioral support, and personal assistance as appropriate.
- Maintain confidentiality and comply with all agency policies, HIPAA requirements, and state regulations.