Customer Support Representative

Join our dynamic team at IC as a Customer Support Representative and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

 

 

Who We Are:

IC is a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

 

 

 

What We’re Looking For:

We are seeking a Customer Support Representative to join our team and assist our valued customers with any inquiries or issues they may have. This position requires the ability to multitask, prioritize tasks effectively, and provide timely and accurate responses to customer inquiries via various channels including phone, email, and live chat.

What You’ll Do:

• Assisting clients in a friendly, helpful manner via live chat, telephone and email.
• Educating clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Analysing and investigating trades.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.

• Flexible with work hours including weekends.

Qualifications:

• Fluent in verbal and written English to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.

Preferred:

• Previous experience in customer service or a related field preferred.

• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.
• Quick learner.
• Ability to work in the big team.
• Preferred Additional Skills:
• Knowledge in FX.
• Experience with MT4/MT5 or other trade platforms.
• Understanding of financial markets.
• Additional languages.

Working Schedule:
On-Site Monday to Friday, shifts on a weekly rotational basis

• Morning shift: 08:00-16:00
• Evening shift: 16:00-00:00
• Flexibility to work on Public Holidays or Weekends

 

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.
• Future Security –
  We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• MadBenefits - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

 

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

 

 

Your next big opportunity starts here! 

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• IC is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, nationality, disability, religion, or any other protected characteristic.
• Thank you for your interest in joining IC. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.