Network & Field Services Technician
Requirements at a glance
Network & Field Services Technician at Harris is a role based in Office - Carrollton (GA). It does not mention visa sponsorship. Travel is up to 40%. Key skills include Customer service. Applications are submitted through Workday.
- Visa sponsorship
- Not mentioned in the posting
- Travel
- Up to 40%
- Application platform
- Workday
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support, customer service, and some administrative work.
Key Responsibilities
Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company’s fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0–40% depending on workload).
Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
Assist engineering with testing, bug fixes, and hardware integration.
Participate in a rotating on-call support schedule for after-hours issues.
Key Requirements
0 to 2+ years of IT support or technical field service experience.
Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
Basic understanding of networking concepts (IP addressing, DHCP, DNS).
Strong communication and customer service skills.
Ability to travel, lift equipment, and pass a fingerprint-based background check.
Must have a clean driving record and reliable transportation.
Preferred Qualifications
Technical degree or IT certifications.
Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
Skills in PC imaging, wiring/network cabling, or documentation.
Compensation & Work Setup
Base salary: ~$42,000/year (hourly).
Additional on-call pay, overtime, and possible bonuses.
Full-time position with a mandatory 90-day in-office probationary period.
Mostly office-based with some travel and partial remote work options.