Director, AI Transformation & Business Operations
Requirements at a glance
Director, AI Transformation & Business Operations at BERKLEY W R CORP is a role based in CT, West Hartford - 433 S Main Street Suite 200. It does not mention visa sponsorship. Travel is up to 10%. Key skills include Product management. Applications are submitted through iCIMS.
- Visa sponsorship
- Not mentioned in the posting
- Travel
- Up to 10%
- Application platform
- iCIMS
Skills in this posting
- Product management
Extracted automatically from the job description. Confirm details in the full posting below.
Company Details
Berkley Management Protection offers a modular suite of management liability products through the Grove℠, their bespoke and easy to use platform tailored towards independent agents. Their Trellis Management Liability Portfolio℠ of coverages include directors and officers, employment practices, fiduciary, cyber, crime and miscellaneous professional liability.
Company URL: https://www.berkleymp.com/
Responsibilities
The Director, AI Transformation & Business Operations will have responsibility for leading the development, prioritization, and implementation of artificial intelligence capabilities and operational improvements across Berkley Management Protection. Reporting to the Head of Product, this role partners closely with Underwriting, Operations, IT, Actuarial, Compliance, and senior leadership to identify opportunities that improve efficiency, decision quality, agent experience, and business outcomes. The position balances strategic transformation initiatives with day-to-day operational leadership.
- Analyze operational workflows and recommend improvements that enhance efficiency, accuracy, service levels, and user experience
- Contribute to requirements development, testing, implementation, and change management activities for system enhancements and operational initiatives
- Establish, monitor, and report key performance indicators measuring operational effectiveness, adoption, productivity, quality, and business value
- Support product management activities including roadmap prioritization, product enhancements, user experience improvements, and cross-functional project delivery
- Lead the adoption of AI technologies, including identification, evaluation, prioritization, implementation, governance, and measurement of AI initiatives across Berkley Management Protection
- Develop business cases, requirements, success metrics, and implementation roadmaps for AI-driven capabilities and process improvements
- Establish AI governance practices, ensuring compliance with W.R. Berkley standards, company policies, regulatory requirements, and state guidelines
- Partner with Product, Underwriting, Operations, IT, and Data teams to translate business opportunities into scalable technology solutions
Develop training materials, documentation, and communication plans supporting operational and AI-related initiatives
Qualifications
- Minimum 5+ years of insurance product management, underwriting, operations, business transformation, or related experience
- Demonstrated experience leading operational improvement and technology implementation initiatives
- Experience with data analysis, business intelligence, automation, and artificial intelligence tools
- Strong project and program management skills with a proven ability to drive execution across multiple stakeholders
- Excellent written and verbal communication skills
- Past experience working collaboratively with Operations, IT, Actuarial and Field to improve operational efficiency
- Ability to balance strategic planning with hands-on execution in a fast-paced environment
- Valid driver's license required
- Approximately 10% travel is required
The Company is an equal employment opportunity employer.