Data Analyst

Description

Summary

**MUST BE LOCATED IN GA**

Atlanta Fork Lifts, Inc. is seeking a detail-oriented Data Analyst to support the Systems Group, Sales, and CSS by turning connected fleet and business system data into clear, reliable reporting. This full-time role will gather, organize, analyze, and present data from our telemetry suite, fleet management systems, and our business system to create dashboards, customer reports, and business insights. The analyst will equip customer-facing teams with the information needed for fleet reviews, QBRs, service conversations, and account management. This is an analytical support position and not a sales role.

Job Description

Create professional, accurate, timely, and useful data, graphs, dashboards, and reporting that help AFL’s Sales, CSS teams, and customers understand fleet performance, identify opportunities, communicate insights to customers, and support data-driven decisions.

Requirements

Skills/Responsibilities

• Extract, consolidate, validate, and organize data from our telemetry suite, fleet management system, ERP, and other relevant systems.
• Develop and maintain standardized dashboards, reports, and recurring data packages for internal teams and customer-facing use.
• Perform QBR data extraction from NDS and prepare organized, accurate information for customer business reviews.
• Identify data gaps, inconsistencies, and quality issues; work with appropriate system owners or teams to resolve them.
• Build and maintain dashboards presenting fleet utilization, equipment activity, operating hours, service-related trends, and other available performance measures.
• Analyze connected-fleet data to identify utilization patterns, under- or over-utilized assets, trends, exceptions, and potential improvement opportunities.
• Translate data into clear summaries, charts, and findings that Sales, CSS, and customers can understand and use.
• Customize reporting to meet account and QBR requirements.
• Provide sales representatives with account level fleet data, dashboards, and customer-facing reports for fleet assessments, customer meetings, proposals, and QBRs.
• Support CSS with equipment and fleet information that strengthens service reviews, customer communication, maintenance discussions, and account retention.
• Respond to reporting requests, clarify findings, and help internal teams understand what the data indicates and where utilization questions may be appropriate.
• Create repeatable/generic reporting packages and templates so Sales and CSS can consistently communicate fleet performance and relevant insights.
• Establish efficient processes for data mining, report preparation, dashboard updates, and distribution.
• Document report sources, schedules, definitions, and procedures to promote accuracy, consistency, and continuity.
• Identify opportunities to improve data accessibility, reporting efficiency, and the usefulness of AFL’s connected technology platforms.
• Handle customer and company information responsibly and follow applicable access, confidentiality, and data-handling requirements.
• Accurate, timely, consistent dashboards and reports across supported platforms.
• On-time NDS data extractions and reporting packages for scheduled QBRs.
• Quality, usability, and adoption of reporting by Sales and CSS teams.
• Responsiveness to reporting requests and adherence to established SLAs.
• Identification and communication of meaningful fleet trends and customer or operational improvement opportunities.

Work Experience Requirements

• 3+ Years experience in data analysis, business intelligence, reporting, operations analysis, or a related field.
• Strong proficiency in Microsoft Excel, including data manipulation, formulas, pivot tables, and reporting; Power BI or similar dashboard tools preferred.
• Strong analytical and problem-solving skills, with the ability to identify trends and explain findings in clear business language.
• High attention to detail and commitment to data accuracy, consistency, and deadlines.
• Strong communication and organizational skills; able to work effectively with the Executive Suite, Sales, CSS, Systems, and other departments.
• Ability to manage multiple reporting requests and recurring deliverables in a deadline-driven environment.
• Preferred: Familiarity with material handling equipment, fleet management, telematics, service operations, QBR processes, ERP systems.

Education/Certification/License Requirements

• Bachelor’s degree in business Analytics, Data Analytics, Information Systems, Computer Science, Statistics, or a related field preferred.
• Associate degree or equivalent combination of education and relevant professional experience may be considered.
• Proficiency in Microsoft Excel, including advanced formulas, pivot tables, data manipulation, and reporting.
• Experience with business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms preferred.
• Experience working with databases, data extraction, data validation, and reporting systems preferred.
• Familiarity with CRM, ERP, fleet management, or equipment telematics platforms is beneficial.
• Certifications in Microsoft Power BI, Excel, SQL, data analytics, or business intelligence are preferred but not required.

Work Conditions/Physical Demands

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. AFL reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace