On the Road Supervisor
Requirements at a glance
On the Road Supervisor at RAS Logistics Inc is a role based in Cincinnati, OH, USA. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Paylocity.
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
On-the-Road Supervisor – Cincinnati, OH
We are seeking a motivated and experienced On-the-Road Supervisor to oversee final mile delivery operations in the field, ensuring safety, service quality, and customer satisfaction. This position plays a key role in supervising delivery teams, maintaining compliance with company standards, and supporting operational excellence.
This field-based role requires strong communication, leadership, and problem-solving skills, with frequent travel between delivery locations, contractor check-ins, and on-site problem-solving.
Key Responsibilities
Field Operations Management
- Monitor and evaluate delivery teams in the field to ensure compliance with safety, quality, and customer service standards.
- Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.
- Perform quality checks on deliveries and installations.
- Resolve operational issues and customer escalations on-site.
Delivery Team Leadership
- Provide coaching, feedback, and support to delivery teams to improve efficiency and professionalism.
- Assist with onboarding and training new contractors and drivers.
- Maintain a visible presence through daily visits to routes and terminals.
Client & Customer Focus
- Resolve customer escalations and act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.
- Ensure deliveries and installations meet company quality standards and customer expectations.
Administrative Duties
- Ensure proper documentation, inventory handling, and use of company technology, including handheld devices and delivery software.
- Submit reports on team performance, delivery issues, and opportunities for process improvement.
- Assist with additional operational duties as assigned.
Job Type: Full-time
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person – Cincinnati, OH
Travel Requirements: Frequent travel throughout the assigned region, including daily visits to delivery routes and terminals.
Working Conditions: Field-based position with exposure to warehouse and delivery environments. May require early mornings, evenings, and occasional weekends.
Join our team as an On-the-Road Supervisor and help us maintain safe, efficient delivery operations and exceptional customer service!