Showroom Assistant

About Innovations

At Innovations, we craft inspired wallcoverings that reflect our passion for authentic design. In our 50-year history, we have experimented with materials, techniques, and textures to develop unique wallcoverings that breathe new life into interior spaces. Our timeless designs enhance any environment, be it a private home or luxury hotel, and strike the perfect balance between beauty and purpose. A family owned and operated company, now in its second generation, Innovations is located in the heart of SoHo in New York City. 

About the Role We are seeking a highly organized, dependable, and service-oriented Showroom Assistant to support daily showroom operations and deliver an exceptional experience for our clients and visitors. This role is ideal for someone who enjoys working in a design-focused environment, balancing customer service with administrative and operational responsibilities, and keeping a showroom running smoothly.

Key Responsibilities

• Welcome showroom visitors and provide a friendly, professional first impression.
• Manage incoming phone calls and email inquiries, provide basic product information, and direct requests to the appropriate team members.
• Support the sales team with stock checks, pricing inquiries, order entry, and reserve requests using Microsoft Dynamics 365 Business Central.
• Maintain accurate customer contact information and activity records in the CRM system.
• Process outgoing sample requests promptly and organize incoming sample returns.
• Maintain sample inventory and coordinate the organization of existing and new product collections.
• Keep showroom galleries, displays, and work areas neat, organized, and presentation-ready.
• Assist with showroom marketing events and prepare materials for in-house and external designer presentations.
• Provide administrative support and assist with additional tasks as needed to support the team and enhance the customer experience.

Qualifications & Desired Attributes

• Highly organized, detail-oriented, and dependable, with strong follow-through.
• Punctual, trustworthy, and self-motivated, with the ability to work independently.
• Professional, friendly, and approachable, with strong communication and customer service skills.
• Adaptable and willing to assist wherever needed in a collaborative team environment.
• Comfortable using office software, computers, phones, and standard office equipment.
• Familiarity with CRM systems required or preferred; experience with Microsoft Dynamics 365 Business Central is a plus.
• Able to manage multiple priorities while maintaining accuracy and attention to detail.

Physical Requirements The role involves alternating between sitting and standing, walking throughout the showroom, bending and moving product samples, and occasional lifting, carrying, or pushing of materials. The ability to access overhead storage using a step ladder and operate standard office equipment is also required.

Join Our Team If you are organized, proactive, and passionate about providing outstanding service in a creative, design-driven environment, we invite you to explore this opportunity with Innovations. Join a family-owned company with a rich design heritage and a commitment to bringing exceptional wallcoverings to the interiors industry.