Account Manager
Requirements at a glance
Account Manager at EQ United is a role based in Elkhart, IN, USA. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Paylocity.
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
The Account Manager plays a crucial role in managing assigned logistic accounts and ensuring efficient handling and/or cartage services. This position serves as a primary point of contact for customers and coordinates the movement of incoming and outgoing freight to meet customer requirements.
The ideal candidate will have strong organizational and problem-solving skills, the ability to effectively manage multiple accounts and priorities, and a solid understanding of warehouse management systems within a third-party logistics environment.
Responsibilities:
- Manage assigned customer accounts
- Coordinate incoming and outgoing freight
- Process customer orders and shipment requests
- Arrange freight pickup and delivery
- Coordinate freight routing and cartage services
- Communicate shipment status and service information to customers
- Monitor shipments and help resolve delays or service issues
- Prepare and review bills of lading and other shipping documents
- Monitor inventory levels and inventory activity for assigned customer accounts using the warehouse management system
- Research inventory discrepancies by reviewing available transactions, receipts, shipments and other relevant inventory records
- Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies
- Communicate inventory discrepancies, research findings and resolution status to customers in a timely and professional manner
- Maintain accurate inventory and account information and follow-up on unresolved discrepancies through resolution
- Utilize warehouse management systems to maintain accurate account and shipment information
- Build strong customer relationships and provide responsive customer service
- Work closely with warehouse, transportation and operations personnel to ensure customer requirements are communicated and fulfilled
- Maintain a high level of accuracy while managing multiple customer accounts, shipments and inventory requirements
Requirements
- Logistics, Transportation, 3PL, customer service, or related experience preferred
- Experience with warehouse management systems preferred
- Strong organizational and problem-solving skills
- Excellent customer service skills
- Strong verbal and written communication
- Ability to manage multiple accounts and priorities effectively
- Strong attention to detail and follow-through
Benefits:
401(k) with match
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term & Long-term Disability
Paid time off