Director, Outpatient Gastrointestinal and Pain Center Services

Overview

The Director provides strategic, operational, financial, and clinical leadership for Gastroenterology clinics, Pain Services, and GI Ambulatory Surgery Center. This position has accountability for quality outcomes, service excellence, regulatory compliance, physician alignment, staff engagement, and financial performance across assigned sites and service lines. The Director partners with physician leaders and senior organizational leadership to ensure alignment with organizational strategy, growth initiatives, and continuous performance improvement.

Responsibilities

• Develops, analyzes and manages capital and operating budget within agreed upon standards to the clinic and ASC staff
• Provide leadership, vision, and management to clinics and ASC
• Ensures smooth operation of all departmental functions according to approved policies and in accordance with all state and federal law, standards of professional practice and applicable accreditation standards
• Responsible for building a dynamic team dedicated to attaining optimal outcomes
• Establishes and ensures that the overall objectives relating to the Carle Experience are achieved
• Collaborates with physician leadership and administration to integrate and enhance program offerings
• Oversees patient, provider, and community outreach education initiatives
• Leads communication of service line goals and programs across the organization
• Directs business development and marketing activities to increase brand awareness and market presence
• Accountable for appropriate interaction and communication with other departments and physicians for problem solving, education and marketing services
• Administrative responsibilities including both short- and long-range preparation and planning of departmental objectives consistent with the regional strategic plan
• Consults with the Medical Director about strategic planning and business development opportunities
• Develops and implements GI and Pain - specific strategic business plan that will result in the following:o Increase in volumes, market share, and or revenueo Increase clinical quality and service excellenceo Engagement of physicians and staff Establishes
• Is accountable for, and produces quality, service growth, and cost targets and results.
• Directs, delegates and oversees work efforts as appropriate
• Ensure the best possible delivery of service, quality outcomes, and high customer/patient satisfaction 
• Create a climate that fosters compassionate care, innovation, cooperation and teamwork
• Functions as a role model to staff, reinforcing values
• Ensure focus is always on improving patient care
• Maintains 24-hour accountability and authority for decisions regarding patient care and navigation, department operations, and personnel management
• Ensure department staff meetings are conducted to share information, seek feedback and discuss employee and physician concerns, resulting in a plan of action to address concerns
• Has full HR responsibility for direct reports, retention, hiring, termination, performance reviews and disciplines with organizational parameters
• Maintain smooth and efficient operation of the departments responsible by responding to the expectations of patients, referring physicians, employees and institutions through supervision, delegation and communication 
• Maintains visibility and ongoing dialogue with physicians to address issues
• Responds to physician and staff concerns and issues that all services are provided in a timely manner
• Meet the patient's needs
• Reports on quality, performance, and efficiency of oncology services 
• Monitors and evaluates clinical performance, including utilization review, clinical outcomes, patient care protocols or pathways and patient and family satisfaction
• Follows regional strategy to define department strategy, goals and objectives
• Negotiates contractual services and supervision of performance of such services 
• Implement strategies and initiatives to improve quality 
• Anticipates barriers to achieving quality targets and implements strategies to eliminate them 
• Prioritizes clinical and operational efficiency improvement initiatives
• Examines, measures, and continuously improves operational processes, procedures and systems 
• Participates in organizational committees which encompass quality service and patient care
• Engages staff to use data to improve care delivery
• Prepares department operational and capital equipment budgets
• Monitors department performance to determine when alterations/revisions in staffing and services are needed 
• Responsible for development of budgets and effective use of financial resources 
• Ensure that financial targets are met
• Reviews and analyzes financial reports weekly, monthly and prn 
• Oversee the management of staffing to meet productivity or budget goals
• Understands budget constraints and revenue opportunities
• Assists organization in achieving meeting or exceeding budget

Qualifications

Certifications:

• Advanced Cardiac Life Support (ACLS) within 1 year 
• Licensed Registered Professional Nurse (RN)
• Basic Life Support (BLS) within 30 days 

 

Education:

• Bachelor's Degree: Nursing 
• Master's Degree: Related Field

 

Work Experience:

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Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

 

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

 

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

 

 

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Salary Range

The compensation range for this position is $55.84per hour - $96.04per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.