Regional Manager

JOB ANNOUNCEMENT

Regional Manager

 

Location: LTSC’s Main Office in Downtown Los Angeles

Compensation: $95,000-$105,000 annually, depending on experience

Hours: Full-time, Regular, Exempt

Benefits: Comprehensive Benefits package includes –

• Paid sick leave and vacation leave
• Paid holidays including your birthday and the week between Christmas and New Year's
  • Exception for Property Management Staff During: In addition to the base pay, PTO pay is provided when you’re required to work during an organization-wide closure or floating holiday. 
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

Supervisor: Director of Property Management & Strategy

 

Background:

For 45 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need.  LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

 

We are an Equal Opportunity Employer.  We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

 

Summary of Duties: 

The Regional Manager is responsible for the overall operational, financial, compliance and physical performance of an assigned portfolio of affordable housing properties.  The Regional Manager supervises, trains and supports onsite staff; ensures compliance with fair housing laws and applicable federal, state and local affordable housing requirements; and works collaboratively with other LTSC departments to ensure properties are well-managed and meet organizational, resident and funding partner expectations. 

 

Duties & Responsibilities:

Property Operations & Resident Relations

• Oversee daily operations of assigned properties to ensure organizational, regulatory, and operational standards are met.
• Supervise, train, and support onsite staff, including hiring, onboarding, performance evaluations, and disciplinary actions.
• Promote a professional, accountable, and collaborative team environment.
• Conduct regular property visits and inspections, ensuring deficiencies are documented and corrected.
• Support onsite staff with resident concerns, safety issues, emergencies, and other operational challenges.
• Maintain positive working relationships with residents, vendors, contractors, service providers, and other stakeholders.
• Lead regular staff meetings to review property performance, address concerns, and establish priorities.
• Assist in developing and implementing property management policies, procedures, and operational improvements.
• Respond to after-hours emergencies as needed and escalate significant matters to the Director of Property Management.
• Assist the Director of Property Management with special projects and departmental initiatives.

 

Personnel Management

• Hire, train, coach, and retain onsite staff, including property managers, assistant managers, and maintenance technicians.
• Conduct formal performance reviews, document progressive discipline, and make hiring, termination, or transfer recommendations.
• Build and develop succession pipelines; mentor property managers toward promotion.
• Resolve employee relations matters and escalate legal or compliance issues appropriately.

 

Compliance, Leasing & Affordable Housing Programs

• Ensure compliance with fair housing laws, California statues and regulations, lender and investor requirements, rent control ordinances and other applicable affordable housing programs.
• Assume a leadership role in the initial lease-up of new properties in the LTSC portfolio.
• Take a lead role in identifying, addressing and resolving audit findings, compliance issues and physical issues.
• For property inspections and file audits by financing partners, lead the process to prepare for inspections/audits and be present when inspections/audits are conducted.
• Support the preparation of welfare tax exemptions, rent increase documentation, lease changes and other required documentation.

 

Financial

• Lead the process to prepare property budgets, to seek required approvals from government agencies, and to track budget verses actual income and expenses throughout the year.
• Review financial statements, vacancy reports, aged receivables, delinquency reports and other financial and operational reports to identify issues and implement corrective actions.
• Monitor the physical condition of properties and develop plans of action to address deficiencies.
• Prepare accurate reports for the Director of Property Management and the Director of Asset Management to facilitate reporting to LTSC’s executive team and board of directors.

 

Contribute to the day-to-day operations of the Property Management Department and LTSC as a whole

• Embody the department’s guiding practices to maintain and create opportunities for departmental and organizational development and progress.
• Support activities to advance the mission of LTSC to create positive change for people and places.
• Participate in meetings, training programs and other professional development activities as required.
• Contribute, as deemed necessary and appropriate, to other activities related to the agency as a whole.
• Other duties as may be assigned by your supervisor.

Qualifications, Experience, and Skills:

• Minimum of five years of property management experience, including staff supervision and multiple affordable housing communities. PSH experience required.
• Knowledge of LIHTC, HUD, HCD, fair housing, and other affordable housing requirements.
• Experience with budgets, financial reporting, and variance analysis.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while collaborating effectively with supervisors, coworkers, residents, vendors, and service providers.
• Proficiency with Microsoft Office and property management software.
• High school diploma or GED required; bachelor’s degree and housing compliance training preferred.
• Valid California driver's license, automobile insurance, and an acceptable driving record may be required.
• Proof of eligibility to work in the United States.

 

Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.

 

Physical and Working Conditions

This position requires traveling to LTSC’s various properties and conducting on-site inspections. Duties may include:

• Walking the different property sites and conducting inspections.
• Working outdoors and being exposed to varying weather conditions.
• Lifting, pushing, or pulling items weighing up to approximately 25 pounds.

Essential Functions Statement: This position requires regular local travel to fulfill essential job duties. In some circumstances, driving is necessary due to time sensitivity, cost efficiency, or lack of comparable public transportation options. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.