Systems Analyst I

Job Summary: 

As a Systems Analyst, you will be providing direct IT support to STL’s clients via phone and email with the highest level of professionalism and customer service. 

Essential Responsibilities: 

• Provide 1st-level support on a variety of support issues. 
• Provide onsite assistance to end users as needed. 
• Liaise with vendors and other IT personnel for problem resolution. 
• Manage and monitor all installed systems and infrastructure. 
• Install, configure, test, and maintain operating systems, application software, and system management tools. 
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. 
• Maintain security, backup, and redundancy strategies. 
• Participate in the design of information and operational support systems. 
• Create and maintain knowledge base documents for client and internal systems. 
• Assist other departments with additional tasks as needed. 
• Participate in a rotation based on call schedule. 
  
  

Minimum Qualifications: 

• Background in IT, computer systems engineering, or related field. 
• Proven working experience in installing, configuring, and troubleshooting Windows environments. 
• Experience with monitoring systems. 
• Basic networking knowledge. 
  
  

Preferred Qualifications: 

• Strong communication and interpersonal skills, and comfort working with all levels of an organization. 
• Experience with virtualization is very helpful. 
• Experience with automation software a plus.