Part-Time Ecommerce Customer Service Specialist – $25–$27/hour
Part-Time Ecommerce Customer Service Specialist – $25–$27/hour
Secaucus, NJ | Tuesday–Thursday, 8:30 a.m.–5:00 p.m. | 24 hours per week | Fully onsite
Dana-co is seeking an experienced customer service professional to support customers shopping our portfolio of intimate apparel brands. This is a consistent, three-day-per-week position offering hands-on experience with ecommerce orders, returns, shipping, inventory, and customer care.
The ideal candidate has supported customers for an ecommerce, retail, apparel, beauty, or consumer-products business. Shopify experience is preferred.
Responsibilities
- Respond to Ecommerce customers by email, live chat, and Gorgias.
- Assist with product, sizing, order, shipping, return, exchange, and refund questions.
- Process and monitor orders through Shopify and other ecommerce systems.
- Investigate delayed, incomplete, or incorrectly fulfilled orders.
- Coordinate with warehouse staff to resolve inventory and shipping issues.
- Identify and report website, pricing, promotion, or product-information errors.
- Provide professional, timely service and follow customer issues through resolution.
Qualifications
- Prior ecommerce customer service experience is required. Shopify experience is preferred
- Experience with Gorgias is strongly preferred.
- Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
- Apparel, fashion, lingerie, or consumer product experience is preferred.
- Strong written communication, organization, and problem-solving skills.
- Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.
Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.