Quality Coordinator (2nd Shift)
Requirements at a glance
Quality Coordinator (2nd Shift) at York Design Group is a role based in York, PA, USA. The posting asks for a high school diploma or GED. It does not mention visa sponsorship. Key skills include Excel. Applications are submitted through Paylocity.
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Excel
- Customer service
Highlighted skills appear in the posting's requirements.
Extracted automatically from the job description. Confirm details in the full posting below.
Description
This role plays a critical part in driving company-wide Quality Improvement initiatives by leading the investigation and resolution of quality-related complaints. The position is responsible for conducting thorough root cause analyses, communicating findings and corrective actions to cross-functional teams in a timely manner, and supporting consistent, customer-focused resolutions. In addition, the role assists in validating credits related to quality defects, provides quality-based recommendations to Customer Service, and evaluates purchased finished goods to ensure they meet established quality standards and customer expectations.
The schedule for this position is Monday - Friday, and either a 2:00 - 10:00 PM or 3:00-11:00 PM shift.
PRIMARY DUTIES
- Conduct investigations and dispositions of ALL customer complaints, both internal and external.
- Test hang all print types on air board and wet hang for internal inspections.
- Effectively communicate and support Customer Service, Production, Studio, Warehouse, and suppliers as needed.
- Maintain and update all complaint logs daily.
- Support quality at both manufacturing locations as well as support suppliers with purchased finished goods.
- Prepare reports by collecting, analyzing, and summarizing data and making recommendations.
- Interact with Manufacturing, Designers, R&D and Engineering teams to optimize documentation related to quality and inspection checks.
- Support Quality Improvement teams.
- Coordinate with suppliers and customers relating to quality trends, performance, and corrective action.
- Lead root cause analysis and develop detailed corrective actions for product and service quality issues, preventing customer complaints.
- Contribute to team effort by accomplishing related results as needed.
- All other duties as assigned.
Requirements
EDUCATION & EXPERIENCE
- High school diploma or GED
- 2+ years’ industry experience preferred
- 2+ year’s wallcovering hanging experience preferred
- Proven critical thinking and problem-solving skills.
- Excellent interpersonal communication skills; verbal, written, and oral
- Proficiency in MS Office (i.e. Word, Excel, PowerPoint, Outlook).
- Excellent communication and presentation skills.
PHYSICAL DEMANDS
- Must be able to lift 30+ lbs.
- Must be able to work with liquid adhesives
MENTAL/VISUAL DEMANDS
- Must be able to see print defects and color variation to standard
- Must be able to communicate effectively via email and phone
- Must be able to Multi-Task and meet deadlines