Customer Service Representative
Requirements at a glance
Customer Service Representative at Wenthe-Davidson Manufacturing is a role based in New Berlin, WI, USA. The posting asks for 2+ years of experience and a high school diploma or GED. It does not mention visa sponsorship. Key skills include Excel and Customer service. Applications are submitted through Paylocity.
- Experience
- 2+ years
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Excel
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction.
Essential Duties and Responsibilities
· Enters customer orders into ERP.
· Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
· Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
· Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
· Initiates customer JIT RFQs, revision updates and part reactivations.
· Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
· Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
· Maintains records relative to customers and orders, such as item pricing, and customer lists.
· Sets up and administers “customer master” files in ERP system.
· Maintains and updates order entry procedures.
· Backs up planning on scheduling orders in ERP system.
Requirements
- High School diploma or equivalent.
- Minimum of 2 years of customer service experience.
- Ability to work in a fast-paced environment, handling a variety of tasks.
- Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
- Strong communication skills, both written and oral.
- Ability to maintain composure in stressful or challenging situations.
- Desire to learn and grow.
- Process and problem-solving mindset.