Front Desk Representative

Description

Front Desk  

Front Desk Representative serves as the crucial first impression for patients, greeting them warmly and managing check-in procedures. This includes collecting co-payments and balances, confirming insurance and demographic information at each visit, and balancing daily payments. They maintain a clean and stocked waiting area, address walk-in patient issues by either resolving them directly or directing to the appropriate department, and prepare "Review of Systems" (ROS) for the following clinic day. The role also involves accurately scheduling follow-up visits and in-office testing, understanding the in-office testing schedule, notifying billing of add-ons, and strictly adhering to HIPAA confidentiality rules.  

Responsibilities 

• Greets patients in a pleasant, welcoming manner with an understanding that the front desk is the first impression in the office. 
• Collects patient's predetermined co-payment and/ or balance at check-in. 
• Requests insurance card and confirms demographic information at each visit. 
• Balances payments at the end of the day. 
• Keeps waiting room clean and bathroom stocked throughout the day. 
• Responds to patient walk-in issues; Personally resolves issue or directs to the appropriate department (i.e.: refills, paperwork, payments). 
• Prepare ROS for the following clinic day. bye 
• Accurately schedules appropriate follow-up visits and in-office testing. 
• Develops in-depth understanding of the in-office testing schedule. 
• Appropriately notifies billing about any add-ons through an action in the EMR. 
• Maintains strict confidentiality according to HIPAA Privacy and Security Rule. 
• Other duties as assigned. 

Requirements

Education and Qualifications 

High school diploma or equivalent 

Job knowledge and skills 

• Microsoft Office proficiency 
• Basic knowledge of medical insurance   
• Exhibits an ability to adapt to unpredictable situations within the work setting  
• Ability to remain flexible and willing to transition/ float amongst various positions 
• Ability to independently complete assignments in a timely manner. 
• Demonstrates excellent verbal and written communication skills 
• Demonstrates proficient computer/ electronic medical record systems skills 

Full-Time Benefits & Perks 

• Set scheduled 4-day work week 
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days) 
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance 
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas 
• PTO accrued at 3.08 hours per paycheck (80 hrs/yr) 
• 401k matching program after 1 year worked 
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology 
• Discounts through Uniforms of America, and the Working Advantage program. 

Compensation 

Starting Hourly Pay: $16 per hour 

Salary based on experience- Starting pay will be determined based on the candidate's relevant skills, qualifications, and experience.