Account Executive

We’re looking for an Account Manager who enjoys building relationships, solving problems, and working closely with clients and internal teams to deliver great service. This role will help strengthen client partnerships, support account growth, and ensure our customers receive a reliable and seamless experience. As an Account Manager at Ecom, you’ll be the connection point between our clients and operations teams, helping turn challenges into solutions and opportunities into long-term partnerships.

Vacancy Status: This position is for an existing, open vacancy

What you’ll be doing at Ecom

1. Account Management & Client Relations

• Serve as a primary support contact for assigned accounts, assisting with daily client inquiries and requests.
• Maintain strong relationships with existing clients to ensure satisfaction, retention, and growth.
• Monitor account performance and delivery metrics, flagging potential issues and coordinating timely resolutions.
• Participate in client review meetings and prepare performance reports.
• Support in developing account plans and identifying areas for service improvement or expansion.

2. Operational Coordination

• Liaise with operations, dispatch, and customer service teams to ensure service commitments and SLAs are met.
• Track delivery performance, exceptions, and escalations, ensuring timely resolution.
• Support onboarding of new accounts, including SOP alignment, documentation, and communication.
• Collaborate with operations to ensure accurate billing and service-level tracking.

3. Account Growth & Business Development

• Identify opportunities to support account growth and contribute to expanding client relationships.
• Research potential clients and support proposal creation and RFP submissions.
• Collaborate with the Sales Director to develop strategies for market expansion.
• Assist in maintaining a robust sales pipeline and CRM updates for all leads and prospects.
• Support marketing initiatives, campaigns, and events to generate new client interest.

4. Reporting & Analysis

• Prepare and update client dashboards, service summaries, and performance analytics.
• Monitor volume trends, service utilization, and billing alignment with contract terms.
• Provide data insights to senior management to support business decision-making.
  

We'd love to hear from you if you are someone who:

• Enjoys building relationships, communicating with people, and working together to solve problems.
• Has a background in Business, Logistics, Supply Chain, or a related field (preferred), or is a recent graduate eager to learn and grow.
• Has 1-3 years of experience in account management, sales, customer service, or logistics operations 
• Strong commercial instincts: able to identify upsell opportunities and have revenue conversations confidently
• Is comfortable working with data, Excel, CRM tools, and staying organized in a fast-paced environment.
• Pays attention to detail, takes ownership of their work, and enjoys finding solutions.

A quick note to anyone considering this opportunity: You may not meet every single requirement listed and that’s okay. We know great talent comes from many different experiences and backgrounds. If you’re curious and eager to learn, we encourage you to apply.

At Ecom Logistics, we value and recognize the contributions of our team members. We offer opportunities for growth, learning and development, competitive benefits, and performance-based incentives where applicable. Compensation will be based on factors such as skills, experience, qualifications, and other job-related considerations.

We are committed to creating an inclusive and accessible hiring process. If you require accommodation at any stage of the recruitment process, please let us know -  we’re happy to support you.