Membership and Communications Specialist
Requirements at a glance
Membership and Communications Specialist at Civica Associations Conferences & Exhibitions is a full-time role based in Centennial, CO. The posting mentions 2+ years of experience. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Breezy HR.
- Experience
- 2+ years (mentioned)
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Breezy HR
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
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- Membership and Communications Specialist
Civica Management is a fast-paced association management company serving national and state-level nonprofit organizations. We are seeking a detail-oriented and service-driven Membership and Communications Specialist to serve as the primary membership point of contact for 2–3 association clients. This mid-level role is responsible for delivering exceptional member service, supporting recruitment and retention strategies, managing member databases, and supporting web and communications efforts. The ideal candidate thrives in a multi-client environment, meets deadlines consistently, and works well as part of a collaborative team.
Key Responsibilities
Customer Service
- Respond to member and prospective member inquiries via phone, email, and ZenDesk with professionalism and efficiency.
- Provide accurate information about membership benefits, programs, and services.
Membership Administration
- Process new member applications and renewals in web-based management systems.
- Collaborate with volunteer leaders and Executive Directors to review and update membership workflows and automated communications.
- Assemble and distribute welcome kits; manage member onboarding tasks.
- Coordinate with the finance team to ensure membership payments are recorded accurately.
- Present membership reports and insights to committees as needed.
Database Management
- Maintain accurate member and non-member records.
- Perform data clean-up, imports/exports, formatting, and quality assurance testing in AMS systems.
Member Engagement & Retention
- Partner with membership committees to promote engagement campaigns and retention efforts.
- Develop and implement membership outreach and enrollment drives.
- Recommend and apply best practices in recruitment and member experience strategies.
Website & Content Updates
- Collaborate with Executive Directors and volunteer leaders to update websites with membership, event, and program information.
- Post and maintain content as needed using WordPress or other CMS tools.
Technology Platforms Used
MemberClicks, Monday.com, Time Tracking, MailChimp, SurveyMonkey, Wufoo, Formstack, SharePoint, ZenDesk, WordPress, Canva, Microsoft Office, Sched, Zoom, Vimeo, Teams, and social media platforms.
Qualifications
- Bachelor’s degree or equivalent combination of education and relevant experience.
- 2–4 years of experience in membership management, customer service, or nonprofit administration.
- Strong written and verbal communication skills.
- Excellent attention to detail, organizational, and time management skills.
- Experience with membership databases and digital platforms.
- Ability to manage multiple client projects and meet competing deadlines.
- Comfortable working both independently and as part of a team.
- Experience working with volunteers or committees is a plus.
- Growth path to Senior Membership and Communications Specialist available based on performance and tenure.
Compensation: $50,000–$60,000 annually, with compensation determined based on geographic location, relevant experience, and qualifications.