Service Partner - Incident Management
Requirements at a glance
Service Partner - Incident Management at Trtglobalsolutions is a role based in Clark Freeport Zone, Pampanga, Philippines. It does not mention visa sponsorship. Key skills include Excel. Applications are submitted through BambooHR.
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- BambooHR
Skills in this posting
- Excel
Extracted automatically from the job description. Confirm details in the full posting below.
Position: Service Partner - Incident Management
Work Location: Clark Global City Philippines Office
Requirements
- Prior experience in business development, sales, partnerships, community management, and other relevant roles
- Strong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and locations.
- Excellent negotiating skills.
- Multi-tasking is a must.
- Proficiency in MS Excel, Word, Outlook
- Professionalism – TRT employs people to deliver outcomes not to fraternize.
- Resilience – Client needs can change in an instant, so TRT employees are required to reprioritize and customize based on such changes.
- Obsession with Details – attention to detail sets us apart from other providers and helps our client to best manage financial, operational, and compliance risks.
Job Functions:
Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.
Primary Workflow:
• Monitor Incidents and escalate/notify per policies and procedures until resolution and End-User satisfaction.
• Identifying improvement gaps and implementing corrective measures.
• Reviewing and overseeing all financial activities, performance, and documentation.
• Maintaining and deepening positive relationships with existing service partners
• Managing, monitoring, and reviewing business operations.
• Develop and deploy standard best practices for service partners working closely with Technical Service team for cases.
• Responsible in helping to meet/achieve Customer SLA.
• Supports the Client Account Manager and Business Delivery Managers for individual clients’ services.
• Deliver a great experience to Service Partners when working within TRT.
• Ensure proper documentation are created, reviewed, updated, and stored.
• Ensures that the Service Partner Database are always updated.