Hybrid Veterinary Nurse Assistant/Client Care Coordinator

A few years ago, we asked a question: what if pets with problems that can’t wait — but don’t belong in the ER — had somewhere great to go? And what if the people providing that care actually loved their jobs? Today the answer is Truss Vet, with five veterinary urgent care clinics across North and South Carolina, a growing community of doctors, and more on the way.

At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high- quality veterinary care. Our urgent care clinics are built for pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. The sweet spot between general practice and emergency care. We deliver exceptional medical outcomes while ensuring a better quality of life for our team. Yes, both. That’s the whole point.

The Veterinary Nurse Assistant/Client Care Coordinator is a true utility player on the Truss Vet team, working across client care and nursing to keep the hospital running smoothly and create an exceptional experience for pets, their people, and our team. You’ll support both the front and back of the hospital, jumping in where you’re needed, helping with patient care, client communication, and the day-to-day details that keep everything moving.

We’re looking for someone who is flexible, organized, communicative, and humble enough to jump in wherever they’re needed. You’ll have the opportunity to build your veterinary skills, learn how all the pieces of Truss Vet fit together, and grow with a team that has each other’s backs. If you like variety, love working with people and pets, and want to make an immediate impact, this role is for you!

With our Knoxville location set to launch in fall 2026, this is your chance to grow with us and be part of something transformative.

You’re a great fit if:

• Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical… and still a people person! Bonus points if you can move things with your mind!
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team
• You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
• You love working in teams and find that you’re able to relate to people of all types (yes, people are gross, but you didn’t choose vet med because you love animals and hate people)
• You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
• You have some prior veterinary experience or are hungry to learn
• You read our core values (below) and they overlap with your personal values

We believe in:

• Excellence in medicine and the highest reasonable standards of care
• Providing our teams the resources to be happy and successful
• That every pet deserves to live its best life (Except for that one chihuahua… jk)
• Going home on time
• No abusive noncompetes
• Building a supportive team that you want to hang out with even on your days off (but we’ll never make you)
• Treating people like we want to be treated
• Compensation and benefits that help people live well
• Working hard and pursuing excellence while still having fun

Compensation & Benefits:

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Commitment to professional and personal development through mentorship
• Pet care discounts 

Our Values Statements:

• Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We give a sh!t. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”
• The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or sight of a dirty rug may mean the difference between a great first impression versus skepticism about our entire team.
• Truss One Another: To be accountable to the team's success means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other’s mistakes. We challenge each other to improve and be the best versions of ourselves.
• Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.

If you’ve made it this far, you’ve passed your first test, and we can’t wait to meet you! For more information, check us out at www.trussvet.com.