Junior Systems Administrator (FBI)
Washington, DC, USAPosted Oct 7, 2026
Requirements at a glance
Junior Systems Administrator (FBI) at MSM Technology, LLC is a role based in Washington, DC, USA. It does not mention visa sponsorship. Key skills include AWS and Jira. Applications are submitted through Paylocity.
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- AWS
- Jira
- Customer service
Highlighted skills appear in the posting's requirements.
Extracted automatically from the job description. Confirm details in the full posting below.
Description
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Ability to investigate and research issues thoroughly with minimal guidance.
- Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs
Requirements
- Active Top Secret/SCI clearance
- Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
- Two (2) or more years of experience with help desk operations.
- One (1) or more years of experience with Jira.
Required Education and Certification:
- A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise
Preferred or desired qualifications and Experience:
- AWS Certified Solutions Architect – Associate
- Security+