Specialist Credit Management

KEY ACCOUNTABILITIES

Service Performance and Issue Resolution 

• Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking) 

• Ensure execution meets work instructions, KPIs and service level agreements 

• Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders 

• Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence   

• Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels   

Implementation of Changes and Improvements 

• Contribute to continuous improvement of underlying processes in Credit Management 

• Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Salesforce) including system testing and change management (e.g., end user training) 

• Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned 

• Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization 

• Participate in pilot activities, testing, and training related to changes impacting the operational line 

Process Accuracy and Reconciliation 

• Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks 

• Perform reconciliations and resolve variances related to credit and customer accounts 

• Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards 

• Ensure accuracy of customer master data and credit-relevant terms 

• Handle sensitive information securely 

Stakeholder Management and Communication 

• Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues 

• Provide clear communication on operational status and credit decisions 

• Support internal/external audits and ad-hoc queries 

JOB REQUIREMENT

Education  

• University degree in Finance, Accounting, Business Administration, Economics, or related field 

• Relevant vocational education with significant experience may be considered 

Experience 

• 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization 

• Experience working with O2C systems (e.g., SAP, Salesforce) 

• Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training) 

Knowledge and skills 

• Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage 

• Knowledge of credit risk policies, internal controls and compliance for credit management 

• Strong attention to detail for financial and contractual documents 

• Ability to handle sensitive financial and customer information securely 

• Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams 

Other requirements  

• Excellent command of both oral and written English 

• Can speak Mandarin language

• High level of confidentiality when handling sensitive financial and customer information 

POSITION SCOPE 

Reporting Line(s) 

Solid line(s) to: Head of Credit Management 

Working Relationships 

Internal contacts 

Head of Credit Management 

Other Specialists and Team Leads within Order-2-Cash and adjacent processes 

Process management teams Order-2-Cash 

Sales, Billing Management and Finance teams 

Group Treasury / OS&S Treasury 

Project team (e.g., for any implementation projects) 

External contacts 

Service providers or external business partners as required for daily operations 

External credit rating agencies 

End customers 

Tax authorities