Seasonal Experienced Boot Fitter II

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Experienced Boot Fitter is the technical authority in the boot lab, handling the most complex fit problems and delivering premium 1:1 Signature Fit appointments. In addition to the full evo Boot Fit process, this role performs advanced shell and liner work, builds and fits custom footbeds, and resolves fits that other team members escalate. 

The Experienced Boot Fitter delivers evo’s guest promise: comfort, control, and confidence, and the best fitting ski or snowboard boot, guaranteed. 

The Perks

•  Sick leave, 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat

Pay: $22.00 - $26.00/hr

Duration: Mid November - Mid February (with the possibility to extend) 

Scheduling Requirements: 

• This is a seasonal position with weekend and holiday scheduling requirements. 
• Weekend availability is required, as well as the ability to work during peak holiday periods including Black Friday (the day after US Thanksgiving) and the weeks leading up to and following Christmas. 
• Shifts may include mornings, evenings, weekends, and holidays. 

The Opportunity

• Build genuine connections with customers during premium 1:1 appointments, booked appointments, and walk-up interactions, addressing complex ski and snowboard boot needs and problems. 
• Deliver the evo Boot Fit process end to end: assessment, fit check, adjustments, and customization. 
• Own premium 1:1 Signature Fit appointments, including full biomechanical assessment, alignment work, and a documented fit plan. 
• Serve as the escalation point for fits other team members cannot resolve, including warranty and problem-fit cases. 
• Perform advanced boot work, including shell molding, shell punching, shell grinding, foam work, liner modification, canting and alignment (if applicable), and buckle replacement. 
• Build and fit custom footbeds, and install boot heaters and booster straps. 
• Assist customers in selecting appropriate ski and snowboard equipment, including boots, skis, snowboards, and bindings, based on their needs and ability. 
• Present optional upgrade packages and a la carte options where the customer’s fit goals and comfort needs warrant them, always leading with the right fit rather than the upgrade. 
• Clearly explain what is included free with a boot purchase versus what is a paid upgrade, so customers can make an informed choice. 
• Schedule and complete follow-up appointments and warranty-related fit adjustments. 
• Own the boot lab: maintain tools, equipment, and supplies, and uphold safety and quality standards. 
• Provide training, development, and support to other boot fitters, including hands-on coaching and review of their fit work. 
• Participate in and help lead training sessions and clinics to enhance team product knowledge and technical boot fitting skills. 
• Offer additional assistance as a retail associate, including cleaning, working at the front counter, and applying visual merchandising standards. 
• Consistently provide exceptional customer service that reflects evo’s core values and the evo customer service philosophy. 
• Actively participate as a representative of the company at events and volunteer opportunities in the local community. 
• Other duties as assigned. 

Requirements

The Must Haves

• Demonstrated ability to independently assess fit needs, select appropriate boots, construct custom footbeds, perform advanced shell and liner modifications, and resolve complex fit concerns. Typically two or more seasons of hands-on boot fitting experience, or equivalent demonstrated proficiency. 
• Knowledge of foot anatomy, functional mobility and stance as they relate to boot fit and performance, and confidence using boot lab equipment safely. 
• Sidas Academy, Masterfit, evo internal training or comparable boot fitting education is preferred. Equivalent practical expertise is welcome; role placement is based on demonstrated proficiency. Additional Sidas training and certification is supported by evo as applicable. 
• Ability to explain technical concepts clearly and coach teammates with patience and constructive feedback. 
• A welcoming, patient approach to guest service and the ability to listen before recommending a solution. 
• Attention to detail, sound judgment and a commitment to quality work. 
• Ability to work independently and collaborate with teammates. 
• Ability to stay organized and communicate clearly in a busy retail environment, with comfort using appointment booking, customer record and point of sale tools; related experience is preferred. 
• Availability for scheduled shifts during peak season, including weekends and holidays, and for occasional local travel to training, clinics and community events where required.
• Embodies, honors, and lives our core values: The Great 8 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $22.00/hr-$26.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.