Senior Product Manager

Job Description:

As a Product Manager at Como, you will play a crucial role in shaping and delivering our customer engagement solutions. You will work closely with cross-functional teams to define product features, prioritize development efforts, and ensure the successful launch of products that meet market and customer needs. Your role will involve both strategic planning and hands-on execution to drive product success.

Key Responsibilities:

• Product Planning and Strategy: Contribute to the development of product strategies that align with Como's business goals and customer needs.

• Feature Definition and Prioritization: Work with engineering, design, marketing, and sales teams to define and prioritize product features and enhancements.

• Market Research and Analysis: Conduct market research and competitive analysis to inform product decisions and identify opportunities for innovation.

• Customer Engagement: Engage with customers to gather feedback and insights, incorporating them into product development.

• Product Lifecycle Management: Manage the product lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.

• Performance Monitoring: Monitor product performance and key metrics, making data-driven decisions to drive continuous improvement.

• Cross-functional Collaboration: Collaborate with various teams to ensure alignment and successful execution of product initiatives.

• Documentation and Reporting: Maintain comprehensive documentation and provide regular updates on product status and performance.

Required Skills and Experience:

• Minimum of 3-5 years in product management, with a track record of delivering successful SaaS based products.

• Strong strategic thinking and problem-solving skills.

• Excellent communication and interpersonal skills for effective collaboration.

• Deep understanding of market research methodologies and product analytics.

• Experience with agile development methodologies.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in English, both written and spoken.

• Bachelor's degree in Business, Engineering, or a related field.

Preferred Qualifications:

• Experience in customer engagement, marketing automation, loyalty, or related industries.

• Experience in the retail or hospitality industry.

• Knowledge of cloud technologies and their application in product development.

• Familiarity with data-driven product management and analytics tools.

• Certifications in Product Management or Agile methodologies.

Impact:

As a member of Como within the Global Payments family, your work will directly impact millions of end-users globally. You will leverage cutting-edge technologies and customer insights to drive our product strategy, ensuring that our customer engagement solutions continue to push the boundaries of innovation in the SaaS space.