Senior Project Manager

The Senior Project Manager (Account Operations) supports Credera’s most strategic and complex client accounts by providing enhanced financial governance, operational oversight, and executive-ready reporting. This role serves as the primary Account Operations point of contact for assigned Tier 1 accounts in North America and partners closely with a centralized Account Operations team based in India. The Senior Project Manager ensures financial discipline, compliance rigor, and operational clarity while enabling Client Leads and delivery teams to focus on client outcomes. Tier 1 accounts require elevated oversight due to revenue scale, contractual complexity, executive visibility, and financial risk exposure. This role operates within a global delivery model and is responsible for coordinating work across time zones to ensure seamless execution.

You Will:

Account Governance & Oversight

• Own and maintain weekly account health reporting, including financial performance, burn rate, margins, AR status, and risk indicators.
• Monitor financial exposure and proactively identify and escalate risks.
• Support executive-level visibility into account performance.

Financial Operations & Compliance

• Review and validate invoices to ensure alignment with contracts, POs, and billing terms.
• Monitor budgets, burn rates, and funding utilization across projects.
• Track accounts receivable and partner with Finance on follow-ups.
• Ensure documentation is audit-ready and compliant with internal and client requirements.

Project Setup & Business Support

• Partner with Client Leads and Finance on pricing, commercial reviews, and operational readiness.
• Ensure accurate financial setup across systems (billing structure, rates, contract alignment).
• Support scope changes, extensions, and system updates to maintain revenue integrity.

Global Coordination

• Act as liaison between North America accounts and the India-based Account Operations team.
• Coordinate and prioritize work across time zones, ensuring clarity and accountability.
• Oversee quality control of reporting, reconciliations, and system updates.
• Step in on time-sensitive or client-facing requests when needed.

Project Lifecycle & Data Governance

• Maintain system integrity across financial and project management tools.
• Monitor project health, staffing accuracy, and billing data consistency.
• Partner with Resource Management and Project Managers to resolve data and operational gaps.
• Maintain clear documentation and operational playbooks.

Collaboration & Continuous Improvement

• Partner cross-functionally with Client Leads, PMs, Finance, and Resource Management.
• Contribute to improving processes, governance standards, and operational efficiency.
• Support effective communication across global, distributed teams.

You have:

• 6+ years of experience as a Project Manager (3 years focused on operations, finance operations, professional services, or account operations).
• Strong financial acumen (billing models, revenue tracking, margin management).
• Experience working with global, cross-functional teams and across time zones.
• Advanced Excel and strong analytical skills.
• High attention to detail and a compliance-focused mindset.
• Strong written and verbal communication skills.
• Ability to balance strategic oversight with hands-on execution.
• Proactive, organized, and solution-oriented approach.
• Advanced English.

Nice to have:

• Experience supporting large or high-visibility accounts.
• Familiarity with billing models (time & materials, fixed fee, retainers).
• Experience working with offshore teams.