CSR I - Outbound Collections

Job Description:

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

• Contact customers through phone calls and other approved communication channels to collect outstanding balances.

• Negotiate payment arrangements and settlements based on company guidelines.

• Meet or exceed monthly collection and productivity targets.

• Maintain accurate and detailed records of customer interactions and payment commitments.

• Follow up on payment promises and ensure timely resolution of overdue accounts.

• Handle customer concerns professionally and work toward mutually beneficial solutions.

• Adhere to all company policies, regulatory requirements, and collection practices.

• Coordinate with internal teams to resolve account discrepancies and customer issues.

• Identify potential risks and escalate accounts requiring special handling.

• Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

Education

• Bachelor's degree preferred, but not required.

• High school graduates with relevant experience are welcome to apply.

Experience

• At least 1–2 years of experience in collections, telesales, outbound sales or a related field.

• Proven track record of meeting performance metrics and targets.

• Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

• Strong reliability, accountability, and attendance record.

• Excellent verbal and written communication skills.

• Strong negotiation and persuasion abilities.

• Results-oriented with a drive to achieve collection goals.

• Ability to manage challenging conversations professionally.

• Good problem-solving and conflict-resolution skills.

• Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who:

• Demonstrates a high level of reliability and professionalism.

• Has a strong collections or sales background.

• Is resilient and comfortable working in a target-driven environment.

• Possesses strong customer relationship and negotiation skills.

• Is self-motivated, disciplined, and dependable.

• Has excellent attendance and performance records from previous employers.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.