Service Desk Technician
US-PA-MechanicsburgFull TimePosted Nov 11, 2026
Requirements at a glance
Service Desk Technician at AMERICAN SYSTEMS is a full-time role based in US-PA-Mechanicsburg. The posting mentions 1+ year of experience. It does not mention visa sponsorship. It lists a Secret clearance requirement. Applications are submitted through iCIMS.
- Experience
- 1+ year (mentioned)
- Visa sponsorship
- Not mentioned in the posting
- Security clearance
- Secret
- Application platform
- iCIMS
Extracted automatically from the job description. Confirm details in the full posting below.
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As a Service Desk Technician you will have the opportunity to do the following:
- Provide first-level contact and problem resolution for all users with assigned software application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Respond to users requests for technical assistance in person, via phone or electronically.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
- Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
- Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation
Qualifications
- 1+ years' experience in a Service Desk environment
- DoD 8570 Certification (Security+ CE or equivalent) required.
- Secret Clearance!