LED Service and Prep Technician (Video | Live Events | Middle East)

Overview

About PRG

Production Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations.

Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you’ll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there’s plenty of room to grow.

At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond.Main purpose of the job: The primary role is to own the full service cycle of the company's LED screen inventory — receiving returned kit, inspecting and sorting it, diagnosing and repairing faults to component level where practical, and prepping and deploying serviceable LED product for upcoming events. The role ensures all LED equipment leaves the warehouse fully tested, correctly configured and within the scheduled time slots, and that the LED fleet is kept at maximum availability with minimal downtime.

Qualifications

Experience and technical knowledge

• Proven experience in LED screen service, repair or technical support, ideally within the live events, rental or staging industry.
• Sound working knowledge of LED video wall systems, including panels, modules, receiving cards, power supplies, data and power distribution, and mapping.
• Hands-on experience with LED processing and configuration software (e.g. Brompton Tessera, NovaStar NovaLCT, Colorlight or equivalent).
• Competent in fault-finding to component level using a multimeter and standard diagnostic tools.
• Good soldering skills, including SMD rework, with an understanding of ESD-safe working practices.
• Familiarity with LED calibration, colour matching and firmware management.
• Understanding of video signal flow and associated equipment (switchers, scalers, media servers, fibre and copper signal transport) is an advantage.
• Manufacturer certification on major LED product lines (e.g. ROE Visual, Absen, INFiLED or equivalent) is desirable.
• Previous experience within a warehouse and equipment rental environment.
• An understanding of stock control and equipment rental software, and good IT skills.
• A good understanding of:
  • Electrical safety at work
  • PAT testing
  • Safe working practices, including ESD control
  • Safe lifting and handling of heavy, fragile equipment

Responsibilities

Summary of principal duties and responsibilities

Receiving and sorting returned kit

• Receive LED equipment returning from site, checking all items in against the equipment rental software, including bar codes, and reporting any missing or damaged items to the Video Manager.
• Inspect, clean and sort returned LED panels, modules, processors, receiving cards, power supplies, cabling, frames and rigging hardware into serviceable, faulty and write-off categories.
• Quarantine and clearly label all faulty or damaged items so they are not re-issued before repair.
• Log damage reports and site fault notes from returning crews, following up with project teams where information is incomplete.

Diagnosis and repair

• Own the LED repair function, diagnosing and repairing faults on LED panels and associated equipment in line with manufacturer guidance and the Company's standards and procedures.
• Carry out module, receiving card, hub board, power supply and data/power connector replacement, and component-level repair (including SMD/LED pixel replacement and soldering) where practical.
• Perform calibration, colour and brightness matching, and firmware updates on panels, modules and processors (e.g. Brompton, NovaStar, Colorlight or equivalent) so replacement parts blend seamlessly with existing stock.
• Burn-in test and quality check all repaired items before returning them to serviceable stock.
• Maintain accurate service history for every asset on the equipment rental software, recording faults found, parts used, repair time and outcome.
• Identify recurring faults or problem batches and report trends to the Video Manager, recommending corrective action or warranty claims.
• Liaise with manufacturers and suppliers on warranty returns, RMAs, technical support and the purchase of spare parts.
• Manage the LED spares inventory, monitoring stock levels of modules, cards, PSUs, cables and consumables and raising requirements in good time.

Prep and deployment

• Prep LED equipment for forthcoming jobs in line with pick lists and project requirements, ensuring the correct product, quantities, processing, spares and accessories are allocated.
• Build and test LED screen configurations in the warehouse where required, confirming mapping, processor configuration and signal flow before dispatch.
• Ensure all equipment and flight case tour labels are marked up correctly for specific jobs.
• Ensure an appropriate on-site spares kit (modules, cards, PSUs, cables) is prepared and sent with each LED deployment.
• Inform the Video Manager of any shortages or issues with equipment or consumables for forthcoming orders.
• Provide technical briefings and handover notes to site crews where required, and offer remote troubleshooting support to crews on site.
• Where required, attend site to support LED installations, fault-finding or repairs.

General warehouse and compliance

• Prepare and carry out portable appliance testing (PAT testing) where necessary, ensuring all information is logged.
• Assist in the asset entry and bar coding of all new LED equipment received on the equipment rental software system.
• Assist in the undertaking of stock cycle counts with operational departments when scheduled.
• Assist with the loading and unloading of vehicles in a safe manner as directed by the Operations Director.
• Ensure the LED service bench and warehouse areas are kept tidy, organised and ESD-safe at all times.
• Keep up to date with the latest LED products, processing and technology, undertaking manufacturer training when necessary to ensure the correct handling and repair of equipment.
• Report any health and safety issues to the Video Manager or Operations Director.
• Represent the company in a positive and professional manner at all times.
• Ensure the Company's quality standards, policies, rules, procedures and obligations are met and observed at all times.
• Undertake training as required to assist with personal development within the role.
• Fulfil any other reasonable task required by the company.

The above list of duties and responsibilities is not intended to be exhaustive. Employees are expected to adopt additional tasks when required. These tasks will be in keeping with the general profile of the role.