Technical Support Specialist (B2B)

Technical Support Specialist (B2B)

About the Role

We are looking for a Technical Support Specialist to join our new 24/7 support team. In this non-phone, B2B support role, you will be responsible for monitoring mission-critical production systems, investigating incidents, and providing technical support for our production environment.

Working closely with cross-functional technical teams, you will play a key role in ensuring the availability, stability, and performance of our high-availability production environment.

Key Responsibilities

• Provide technical support to business clients by careful investigating, troubleshooting, and resolving incidents.
• Perform the initial analysis of reported issues and serve as the primary point of contact for bug fixes and production-related requests.
• Continuously monitor mission-critical production systems, respond to alerts, and proactively identify performance or operational issues.
• Ensure critical incidents are triaged, prioritized, and escalated within agreed SLA timeframes following established procedures.
• Take ownership of client incidents from initial investigation through to resolution, ensuring timely and effective outcomes.
• Document investigations, resolutions, and recurring issues to improve support efficiency and knowledge sharing.

What We're Looking For

• Experience supporting and troubleshooting software systems.
• Strong analytical and problem-solving skills.
• Customer-focused with a passion for delivering high-quality support.
• Ability to identify root causes, understand business impact, and communicate effectively with technical teams.
• Self-motivated, proactive, and results-driven.
• A collaborative team player who thrives in a dynamic environment.
• Committed to continuous learning, professional growth, and process improvement.

Why Join Us?

• Join a collaborative and supportive team where your ideas and contributions truly make a difference.
• Grow your technical expertise by working alongside experienced professionals on impactful projects.
• Enjoy a modern work environment, excellent working conditions, and opportunities for continuous professional development.
• Benefit from a competitive compensation package, including an annual bonus, premium private health insurance, a Multisport card, and a public transportation card.