WeLab Bank - Product Manager (Unsecured Lending)

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

 

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

 

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

 

Join us to build a better financial future for everyone! 

 

About You:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role:

• Own the performance of personal lending business by monitoring and optimizing key metrics, including application volume, conversion rates, pricing performance, drawdown volume, and portfolio growth across multiple acquisition and servicing channels
• Conduct regular analysis of customer funnels, channel performance, and business results to identify growth opportunities and drive data-backed business decisions
• Plan, execute, and manage business growth initiatives and campaigns to drive customer acquisition, refinancing, portfolio expansion, and customer retention
• Develop and manage customer communication strategies and engagement programs to enhance customer experience and business outcomes
• Identify, prioritize, and deliver enhancements to customer journeys, digital processes, and product features to improve conversion, customer satisfaction, and operational efficiency
• Work closely with cross-functional teams to execute business initiatives and product enhancements
• Stay abreast of market trends, customer needs, competitor products, and marketing activities to maintain and enhance the competitiveness of our lending products and customer experience
  

What is required and what we’re looking for:

• Bachelor’s degree in Business Administration, Marketing, Finance or equivalent disciplines
• Minimum 5 years of relevant experience in Product Management, Business Management, Lending, Cards, Fintech, Digital Banking, or related fields
• Strong analytical capabilities with demonstrated experience in performance monitoring, funnel optimization, and data-driven decision making
• Experience in managing business growth initiatives, customer lifecycle management, marketing campaigns, partnerships, or digital products
• Comfortable working with large datasets and business metrics, including application volume, conversion rates, customer acquisition, pricing performance, and revenue growth
• Excellent communication and stakeholder management skills, with the ability to translate complex issues into structured frameworks and actionable plans
• Proven ability to manage multiple initiatives and work effectively in a fast-paced environment with minimal supervision
• Entrepreneurial mindset with strong ownership, problem-solving skills, and a passion for driving business growth
• Customer-centric mindset with a strong focus on continuous improvement
• Fluent in both written and spoken English and Chinese
• Candidates with less experience may be considered for Associate Product Manager
  

Perks and Benefits to enrich your experience at WeLab:

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing, complemented by happiness dollars (basically, an extra stipend!) to spend on anything that makes you happy. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends.
• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone’s face to make you happier :)

 

WeLab’s Awards & Recognitions:

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  
• CNBC Disruptor 50: the only Hong Kong-based company on the list 
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 
  

 

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

 

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.