Guest Operations Associate

About the Role

Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.

What You'll Do

• Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.

• Coordinate tasks and priorities across remote teams, customers, and external service providers.

• Identify recurring issues, process inefficiencies, and opportunities for automation.

• Build and improve operational processes based on guest cases and day-to-day learnings.

What We're Looking For

• Native German proficiency and English proficiency at C1 level or higher.

• A completed university degree in business administration, communications, economics, or a related field.

• Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.

• Experience coordinating multiple stakeholders and managing operational priorities under time pressure.

• A structured, analytical approach, sound independent judgment, and strong communication skills.

• Experience recognizing process improvement or automation opportunities across recurring workflows.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.