Customer Service Agent

Customer Service Agent
Full-Time | On-site, Bryan, OH | $19.50/hour

About Doc’s Diesel

Doc’s is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders: people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.

The Role

You will be the frontline voice of Doc’s Diesel, helping customers by phone, email, chat and ticketing from first contact to resolution. Phones are a core part of this role. You will also serve as backup support for returns and exchanges when volume allows, giving you exposure across the full customer experience function.

What You’ll Do

• Answer inbound calls, voicemails and missed calls within team response-time goals
• Respond to emails, chats and tickets professionally and resolve them start to finish
• Handle order status, shipping, cancellation, edit, product and fitment questions
• Recommend the right part when it solves the customer’s need
• Escalate complex orders and technical issues to the Customer Service Lead
• Process returns, refunds and exchanges as backup support, inspecting product for resale eligibility
• Keep accurate records of customer interactions in company systems
• Monitor and respond to customer messages on company social media channels

What You Bring

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to work across phone, email, chat and ticketing systems at the same time
• Basic computer proficiency and willingness to learn order management and help desk software
• A problem-solving mindset with a customer-first attitude

Nice to Have

• Familiarity with diesel or automotive parts
• Prior customer service experience, phone-heavy preferred
• Experience with order management, help desk or warehouse inventory systems
• Prior experience in a returns or warehouse environment

Our Core Values

• Can Do Attitude
• Extreme Ownership
• Customer Focused
• No B.S.
• We > Me

Doc’s Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.