Real Estate Servicing Manager

Keep Loans Moving. Lead a Great Team. Make an Impact.

At University Credit Union, we believe great lending doesn't end at closing. That's where our servicing team shines.

We're looking for a Real Estate Servicing Manager who loves solving problems, improving processes, supporting team members, and ensuring our members receive exceptional service throughout the life of their loans. If you get excited about bringing order to complexity, leading people, and making things run smoothly behind the scenes, this could be the opportunity you've been looking for.

What You'll Be Doing

No two days are exactly the same, but you can expect to:

• Lead and develop a talented servicing team, including coaching, hiring, and performance management.
• Ensure mortgage, home equity, and business loan servicing activities are accurate, compliant, and member focused.
• Keep loan servicing systems running smoothly, including rate changes, user management, and platform support.
• Oversee escrows, statements, notices, credit reporting, and other critical servicing functions.
• Partner with lending, processing, risk, and operations teams to create a seamless member experience.
• Support audits, regulatory reviews, and compliance initiatives.
• Investigate and resolve servicing issues with accuracy and urgency.
• Manage UCU's loan servicing operations while identifying opportunities to improve processes and efficiency.
• Stay current on industry trends, regulations, and best practices by participating in professional development opportunities.

What Makes You a Great Fit

You might be our ideal candidate if you:

• Have experience in mortgages, or loan servicing operations.
• Enjoy leading, mentoring, and helping others succeed.
• Can balance big-picture thinking with attention to detail.
• Thrive in a fast-paced environment where priorities can shift.
• Have strong problem-solving and communication skills.
• Are comfortable with technology and learning new systems.
• Understand the importance of compliance, accuracy, and exceptional member service.

Why UCU?

Because we're more than a financial institution.

We're a team that believes in supporting each other, serving our communities, and helping members achieve their financial goals. We value collaboration, innovation, integrity, and continuous improvement. Here, your ideas matter, your leadership is valued, and your work has a real impact on the lives of our members.

The Fine Print

This role is located out of our branch in Saco, Maine. You will be required to work in office on a regular basis as needed. You'll need strong organizational skills, a commitment to doing things the right way, and the ability to manage multiple priorities. Most importantly, you'll bring a positive attitude, a team-first mindset, and a desire to make a difference.

Ready to Join Us?

If you're looking for a leadership role where you can guide a great team, improve processes, solve challenges, and help members every day, we'd love to hear from you.

Apply today and help us keep homeownership moving forward, one member at a time. 🏡💙