Patient Experience Coordinator

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.

Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.

Our Culture

As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophies for providing excellent patient care and believe in creating a supportive and respectful work environment with strong leadership involvement.

Growth Opportunities

We are committed to developing our team members. Opportunities for cross-training and advancement may include:

• Front office management
• Clinical cross-training
• Cosmetic service coordination
• Practice operations suppor

What You’ll Do

• Manage incoming calls on a multi-line system
• Schedule appointments in a cloud-based system
• Coordinate schedules for six providers
• Greet and check patients in for their visits
• Verify insurance information
• Collect payments and process retail transactions
• Document detailed patient messages in our electronic health record system
• Maintain accurate demographic and insurance records
• Support daily administrative operations

What You’ll Bring

• Bachelor’s degree completed or in progress preferred
• Strong multitasking and organizational skills
• Professional communication skills
• Interest in healthcare administration or the medical field
• Passion for patient-centered service
• A great attitude!

Benefits and Perks

• Paid Time Off
• Generous skincare product discounts
• Complimentary cosmetic services

Position Details

• Part-time (weekends: Fridays and Saturdays), with growth potential to full-time if desired
• Primary location: McLean, VA
• Secondary location: Potomac, MD (advance notice provided when coverage at this location is needed)
• One-year commitment required