Patient Consultation Booking Specialist (Registered Nurse OR Similar Degree, US Digital Health Co.)
Job Title: Patient Consultation Booking Specialist (Registered Nurse OR Similar Degree, US Digital Health Co.)
Location: Cebu, Philippines
Job Type: Full-time, Onsite
Role Summary
The ideal candidate is a Registered Nurse or has a similar medical background, strong empathy and communication skills, and the ability to guide patients or clients through complex or sensitive situations. They are calm under pressure, emotionally intelligent, and solution-focused, ensuring quality outcomes and patient satisfaction.
This candidate is motivated to help people, follow processes accurately, and manage follow-ups effectively, making them well-suited for a consultative, patient-centered support role.
Key Responsibilities
- Handle outbound client inquiries and provide clear, empathetic guidance.
- Listen actively and acknowledge client concerns before offering solutions.
- Explain processes, options, or services in a structured and understandable way.
- Guide clients to booking a consultation with a medical professional.
- Document interactions accurately and follow up to ensure issues are fully resolved.
Qualifications and Requirements
- Registered Nurse (RN) license preferred, but not required.
- Open to candidates without a license who have hands-on experience through hospital or clinical internships.
- Strong communication skills, both spoken and written.
- Strong listening, problem-solving, and follow-up skills.
- Basic computer literacy, including MS Office, CRM, or support systems.
Ideal Skills & Traits
- Empathetic and patient with clients
- Confident guiding conversations while keeping structure
- Ability to connect client concerns to appropriate solutions
- Focused on quality outcomes, not just volume
- Motivated by helping clients and achieving measurable results
Work Schedule & Setup
- Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
- Open to working US Time Zone
We Offer
- Competitive compensation package
- 13th-month salary
- Two days off per week
- Government-mandated benefits and additional company perks
- HMO coverage after regularization
- Opportunities for career growth and advancement within the company