Customer Service (On- Site Wayland, Iowa)

At OP Specialty Bracing, kids are at the heart of everything we do. Our cause is simple: to improve the lives of children with orthopedic conditions and support their families every step of the way. From fractures and clubfoot to cerebral palsy, scoliosis, plagiocephaly, limb loss, and more, our certified clinical team treats the whole child in partnership with their care team. Helping kids is what we do; changing their lives is how we make a difference.

OPSB offers specialized pediatric clinics across the country, including in major children’s hospitals, ensuring that every child gets top-notch, kid-focused care. Our pediatric focus means that all our resources, from products to educational videos and print materials, are designed specifically towards the treatment of kids. With a growing library of resources and patient stories, we make the transition to treatment easier for families.

We’re not just providing care—we’re pioneering it! Our team is constantly developing new, cutting-edge solutions in pediatric orthotics and prosthetics, because we believe every child deserves the very best. At OP Specialty Bracing, pediatric care is not just something we do—it’s our passion, our purpose, and our promise to the kids we serve.

OP Specialty Bracing/MD Orthopaedics is growing, and we believe our team is the key to our success. We are hiring a Customer Service to join our team. If you are a motivated, caring individual who wants to make a difference in the lives of children, we encourage you to apply today!

Position Summary:   The Customer Service Representative supports customers, clinicians, distributors, and internal departments by providing timely and professional service. This position is responsible for processing orders, responding to inquiries, resolving customer concerns, maintaining accurate records, and ensuring a positive customer experience while supporting company objectives.

Responsibilities:

• Provide excellent customer service through phone, email, and other communication channels. 

• Process customer orders accurately and in a timely manner. 

• Respond to customer inquiries regarding products, orders, shipments, and account information. 

• Document customer concerns, complaints, and product-related issues. 

• Maintain accurate customer records and documentation within company systems. 

• Coordinate with Manufacturing, Shipping, Quality, and Sales to support customer needs. 

• Communicate order status, shipment information, and product availability to customers. 

• Process returns, exchanges, and replacement requests according to company policies. 

• Support special projects and administrative tasks as assigned. 

• Perform other duties as assigned by manager 

Education/Experience:  

• High school diploma or equivalent. 

• Previous customer service experience preferred. 

• Strong verbal and written communication skills. 

• Proficient computer skills, including Microsoft Office applications. 

• Ability to multitask and manage competing priorities. 

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team. 

• Professional demeanor and problem-solving skills. 

• Experience with ERP systems, CRM systems, or order entry is a plus. 

• Must be flexible in schedule and duties.

WORKING CONDITIONS: 
A. Indoors, climate-controlled environment. 
B. Elevated noise levels, handling of box cutting tools. 

PHYSICAL DEMANDS: 
A. Occasional lifting of boxes / packages up to 50 lbs.  (Here are some additional physical demands to consider adding: Physical Demands

• Prolonged periods of sitting at a workstation.

• Frequent use of a computer, keyboard, mouse, and telephone.

• Frequent typing and data entry.

• Regular viewing of computer screens and electronic devices.

• Occasional standing, walking, bending, reaching, and carrying office materials.

• Manual dexterity sufficient to operate standard office equipment, including computers, printers, scanners, and telephones.

• Ability to maintain concentration and perform detailed work for extended periods.)

*This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position of activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary   
   

Benefits Offered for Eligible Employees: 

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Retirement Savings Plan

• Paid Time Off (PTO) & Holidays

Equal Opportunity Employer:

OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.