Help Desk L2 - Network & Sys Admin
Requirements at a glance
Help Desk L2 - Network & Sys Admin at NetGain Technologies, LLC is a role based in Louisville, KY, USA. The posting asks for 2+ years of experience. It does not mention visa sponsorship. Key skills include Azure. Applications are submitted through Paylocity.
- Experience
- 2+ years
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Azure
Extracted automatically from the job description. Confirm details in the full posting below.
Description
We’re looking for a Systems Engineer L2 who thrives on solving real-world infrastructure problems and not just resetting passwords. You’ll work across multiple client environments, handling escalations, improving systems, and building deeper technical expertise in networking, servers, and cloud platforms.
What You’ll Do
- Handle escalations from Tier 1 and resolve complex client issues
- Support and troubleshoot Windows Server, Active Directory, and Microsoft 365
- Configure and maintain network infrastructure (VLANs, switches, firewalls, VPNs)
- Troubleshoot network performance, connectivity issues, and routing problems across client environments
- Assist with firewall configuration, security policies, and access controls (NAT, ACLs)
- Work with virtualization environments (VMware)
- Provide both remote and occasional onsite support
- Document work clearly for team visibility and client success
- What You’ll Learn & Grow Into
- Advanced networking and infrastructure design
- Cloud platforms (Azure / M365)
- Security and best practices across multiple environments
- Path to Senior Engineer / Architect roles
We invest in certifications and you earn raises as you earn them.
What You Bring
- 2+ years in IT support, systems, or MSP environment
- Experience with Windows Server, AD, and networking fundamentals
- Exposure to firewalls, VPNs, or virtualization
- Strong troubleshooting mindset and communication skills
Nice to Have:
CCNA, AZ-104, or similar certifications
Why Join Us
- Work across diverse environments (not stuck in one system)
- Paid certifications that directly increase your compensation
- Clear growth path into higher-level engineering roles
- Team-focused culture (your success = team success)