Program Manager

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
 

• Build and manage the operational workflow for mobile installations of vehicle equipment.  
• Develop standard operating procedures, process maps, implementation timelines, and quality control checkpoints.  
• Define how installation requests move from sales intake through scheduling, partner coordination, installation completion, billing, and post-installation follow-up.  
• Identify process gaps and create scalable solutions to support future growth.   
• Assist to create reporting tools and dashboards to track program performance, installation volume, revenue, partner performance, and customer satisfaction.  

• Identify, evaluate, and build relationships with strategic installation partners, service providers, vendors, and other external partners.  
• Develop and present partnership opportunities to prospective partners.  
• Negotiate and coordinate partnership expectations, service levels, pricing structures, and operating procedures.  
• Serve as a primary relationship owner for key partners involved in this program.  
• Monitor partner performance and ensure partners meet quality, timeline, service, and customer experience expectations.  

• Work closely with sales leadership and sales teams to position the mobile installation program as a revenue-generating solution.  
• Support the development of sales pitches, value propositions, partner presentations, and go-to-market materials.  
• Help identify target customers, revenue opportunities, and expansion strategies.  
• Track revenue performance and develop recommendations to improve profitability, adoption, and program growth.  
• Translate customer and sales feedback into operational improvements/new opportunities.  

• Partner with internal operation teams to ensure successful execution of mobile installations 
• Coordinate across departments to align resources, timelines, customer requirements, partner capacity, and installation schedules.  
• Ensure that operational handoffs are clearly defined and consistently followed.  
• Troubleshoot execution issues and remove barriers that could impact customer experience, revenue, or partner performance.  
• Support the rollout of new markets, new partners, or expanded installation capabilities as the program grows.  

• 3+ years of experience in program management, operations, sales operations, revenue operations, business development, field services, fleet services, or a related role.  
• Experience building or improving operational workflows, processes, or service delivery 
• Experience developing partner relationships or working with third-party service providers.  
• Strong communication and presentation skills  
• Strong problem-solving skills and ability to create structure in a developing or ambiguous business environment.  
• Proficiency with CRM, project management, reporting, or workflow tools.  
• Must be able to work in office.  

• Program management  
• Revenue growth mindset  
• Partner relationship management  
• Sales and operations alignment  
• Process development  
• Workflow design  
• Cross-functional leadership  
• Vendor and partner coordination  
• Customer-focused execution  
• Problem solving  
• Communication and presentation skills  
• Accountability and follow-through  
• Data-driven decision making  
• Ability to build scalable processes from the ground up  

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.