Ford Pro Elite Service Advisor
Requirements at a glance
Ford Pro Elite Service Advisor at Ted Britt Auto Group is a role based in Chantilly, VA, USA. The posting asks for a high school diploma or GED. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Paylocity.
- Education
- High school diploma or GED
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Paylocity
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
Description
Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.
Responsibilities
- Greet customers promptly and professionally.
- Write repair orders accurately based on customer concerns and technician findings.
- Communicate repair recommendations, estimates, and completion timelines to customers.
- Coordinate workflow between customers, technicians, and parts department personnel.
- Monitor repair progress and provide status updates to customers.
- Review completed repair orders for accuracy and ensure all work is properly documented.
- Assist with warranty and fleet account documentation as required.
- Build and maintain strong relationships with commercial and fleet clients.
Qualifications
- High school diploma or equivalent required.
- Previous automotive or commercial truck service advisor experience preferred.
- Strong knowledge of commercial vehicle maintenance and repair processes.
- Excellent customer service, communication, and organizational skills.
- Ability to multitask in a fast-paced service environment.
- Experience with dealership management systems preferred.
- Ability to build and maintain customer relationships.
- Valid driver’s license with a clean driving record required.
Compensation & Benefits
- Competitive hourly pay plus commission or performance incentives
- Medical, Dental, and Vision Insurance
- LegalShield Coverage
- Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
- 401(k) with Employer Match
- Paid Sick Leave, Vacation, and Holidays
- Employee discounts on vehicles, parts, and services
- Career growth opportunities within the dealership group
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Requirements
ADA Essential Duties
- Ability to stand, walk, and move throughout the service department for extended periods.
- Ability to communicate clearly in person, by phone, and electronically.
- Ability to occasionally lift up to 25 pounds.
- Maintain regular and predictable attendance.