Supervisor, Remote Service - Apprentice

ECAM is looking for talented individuals like you! Be the next Supervisor, Remote Service (301E).

Responsible for leading a team of remote support engineers that provides 24/7 IT support services. The supervisor oversees daily operations, team performance, service delivery, project execution, and continuous process improvement while serving as a key point of contact for US stakeholders.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

• Planning of IT Service activities and processes.
• Tracking and oversight of the team’s performance.
• Manages projects, timelines adhering to budgets and assigning staff members.
• Manage and assess the performance of the support team members.
• Collaborate with the other teams for project and process improvements.
• Supervise support engineers to make sure all are adhering to the process and giving proper
  support to the users 24x7.
• Generates and analyzes customer trends, recurring incidents, root-cause analysis to provide
  service improvement.
• Provide support for critical and major incidents.
• Primary contact for North American counterparts.
• Accountable for projects and build outs done by the support engineers.
• Conduct regular team meetings.
• Submit reports regularly.
• Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc.
  

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.