Executive, Virtual Banking
Requirements at a glance
Executive, Virtual Banking at Affinbank is a role based in Menara Glomac. It does not mention visa sponsorship. Key skills include Customer service. Applications are submitted through Workday.
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- Workday
Skills in this posting
- Customer service
Extracted automatically from the job description. Confirm details in the full posting below.
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JOB PURPOSE
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 8:00 AM - 12:00 AM
Duration: 1-year Fixed Term Contract
KEY RESPONSIBILITIES
Handle inbound telephone interaction for Conventional and Islamic Bank customers.
Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
Provide correct information and resolve problem efficiently within time frame.
To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
Handling Customer Complaints
Complete daily logs/reports for reporting
Undertake and administrative task delegated by Team Leader/Supervisor.
Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.