Food Services Manager

About PICS and Optima Living:
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society assists youth, seniors, women, and the local community members by providing a comprehensive network of services and programs in the Lower Mainland and operates a Seniors Housing facility that includes assisted living, independent living, adult daycare program.

PICS Society is currently developing the next level of care with Guru Nanak Diversity Village (GNDV), a culturally sensitive “complex care” or “long-term care” Care Community that will meet the needs of seniors who require the support of full care services. 

Position Summary 
The Food Services Manager is responsible for the well-being of the residents through the preparation and delivery of home-cooked meals, as well as supervision of the food services and housekeeping team. This position reports to the General Manager. 

Key Responsibilities 
Team Leading & Engagement 

• Provides coaching & mentoring 
• Conducts performance evaluations 
• Promotes team building and engagement  
• Manage and meet the financial commitments in the unit budgets 

Administration & Compliances 

• Recruitment of new team members as needed, including skill-based interviews  
• Preparing staff schedule 
• Completion of bi-weekly payroll for culinary department  
• Maintains provincial compliance standards to ensure successful inspections  
• Ensure OH and S and WHMIS policies and procedures are maintained  
• Ensure the environment is safe and sanitary for staff and residents; makes efforts to reduce safety hazards, accidents, and injuries where possible  
• Interact with residents to resolve inquiries in a friendly, service-oriented manner  

Food Services Operations & Inventory Management 

• Order and receive food services items  
• Menu planning and production 
• Hands on position assisting cooks with food preparation and cooking as required  
• Cook quality, home-style meals while considering dietary restrictions when required  
• Store food in designated areas following all food safety and sanitation procedures  
• Ensure proper food handling, presentation, portion control and maintenance of appropriate serving temperatures  
• Monitor inventory and deliveries of products and supplies 
• Other duties as assigned to support operational requirements 

Qualifications and Experience 

• Minimum of two (2) year experience with restaurant or home-cooking 
• Strong background in food services in a residential care setting or hotel 
• Leadership experience in food services is required 
• Exceptional interpersonal skills with peers, residents, visitors, and operational partners 
• Superior organizational skills with the ability to handle fast paced environment 
• Comprehensive food services knowledge, including focus on quality, production, sanitation, and presentation 
• Superior oral and written communication skills
• Demonstrate the ability to prioritize and problem solve 
• Ability to stand for extended periods of time 

Conditions of Employment 

• Food Safe Certification 
• Clear Police Information Check 
• Clear Vulnerable Sector Check