CUSTOMER SUPPORT REPRESENTATIVE
Requirements at a glance
CUSTOMER SUPPORT REPRESENTATIVE at Questel is a full-time role. The posting asks for 1+ year of experience. It does not mention visa sponsorship. Key skills include Jira. Applications are submitted through BambooHR.
- Experience
- 1+ year
- Visa sponsorship
- Not mentioned in the posting
- Application platform
- BambooHR
Skills in this posting
- Jira
From the employer
- Remote location rules:
•Remote work within an international team
Extracted automatically from the job description. Confirm details in the full posting below.
KEY RESPONSIBILITIES
1. Customer Support & Communication
• Provide prompt, professional support via email and occasional calls in English and Spanish
• Manage, track, and resolve support tickets using a ticketing system
• Assist clients with onboarding and ensure smooth adoption of the platform
• Deliver product walkthroughs and basic training sessions (EN/ES)
2. Troubleshooting & Coordination Issue
•Perform initial investigations of reported technical issues (user error vs. platform issue)
•Document findings clearly and escalate to technical teams when needed
•Act as a liaison between clients and internal teams, ensuring timely follow-up and resolution
3. Documentation & Knowledge Base
•Maintain and update Spanish-language user guides based on English documentation
•Contribute to improving knowledge base content and support workflows
REQUIREMENTS
Education & Experience
• 1–2 years of experience in customer support or a similar client-facing role
•Bachelor’s degree in business, Communications, IT, or a related field is a plus, but not required
•Relevant work experience may be considered in place of formal education
Skills & Qualifications
•Fluency in Spanish and English (written and spoken)
•Experience in a SaaS or tech environment is a plus
• Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, Jira)
• Strong written communication skills; ability to explain technical concepts clearly
Experience with onboarding or product training is a plus
• Problem-solving mindset and ability to work with technical teams
• Strong organizational skills and ability to work independently in a remote setup
• Reliable internet connection and ability to collaborate with a global team
What We Offer
• Flexible part-time schedule (4 hours/day, afternoon/late afternoon)
•Opportunity to grow into a full-time role based on performance and business needs
•Remote work within an international team
•Training and onboarding support
•Competitive compensation aligned with part-time scope