Patient Accounts Specialist

JOB SUMMARY

You will utilize your exceptional teamwork, customer service and organizational skills while you partner with the Medical Billing staff to maintain all account receivables of cash/private payments, complete electronic and manual posting, and post cash. Consistent attendance and strict punctuality are crucial to our operations, as any absence directly impacts our business and most importantly, our patients.

ABOUT US

Here at Total Respiratory, we are a fast-growing DME company that provides a wide variety of respiratory equipment, such as CPAPs/BiPAPs, oxygen concentrators, and other respiratory equipment. Total Respiratory has been the best source for respiratory medical supplies and equipment because of our superior commitment to providing our patients with the absolute best in product quality and customer care! Our highly trained staff help make the best choices for patient needs, while providing friendly service and expert advice. Every effort is made to ensure the patient experience is as pleasant and efficient as possible. Total Respiratory’s mission is to meet the respiratory needs of our patients by providing the highest quality respiratory equipment, supplies, and customer service. We ensure that members of our team receive ongoing education and training so that they are knowledgeable about the latest home healthcare technology and provide care with the highest quality service.

RESPONSIBILITIES

• Answer all incoming company phone calls and address billing concerns promptly, courteously, and in a highly professional manner.
• Resolve complex patient billing inquiries by thoroughly researching account histories and explaining insurance benefits or payment options clearly.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform electronic and manual posting to patient accounts, including processing cards, checks, cash, and applicable private pay payments.
• Maintain and update patient account information accurately within the billing tracking and AR dashboards.
• Manage patient accounts receivable reports diligently to track, follow up on, and minimize outstanding payments.
• Follow up on insurance denials that result in patient payment responsibilities and request payments when needed.
• Maintain highly accurate, complete, and organized accounts receivable files and records concerning all billing activity.
• Communicate problems and concerns proactively with the supervisor or manager to prevent any inaccurate or untimely completion of accounts receivable processing.
• Assist with streamlining AR workflows to improve overall financial accuracy and efficiency.
• Must remain flexible and open minded with change and comfortably manage transitions from task to task effectively.
• CONFIDENTIALITY: Ensure compliance with confidentiality and data protection regulations, as required in healthcare. 
• Maintain professional accountability, support company core values, and proactively communicate operational concerns or problems to the branch manager and/or oversite team.
• Flexible attitude and willingness to take on extra tasks, as necessary.
• Perform duties of a broad nature while working in a fast-paced environment, which include ability to have decision making, problem solving, and excellent customer service skills.
• Miscellaneous duties as assigned and as permitted by applicable federal and state laws and regulations, and within the employee’s authorized scope of duties, training, and competency. This job description is not inclusive of all responsibilities and duties and can be changed by management discretion at any time.

EXPERIENCE & QUALIFICATIONS

• High school diploma or equivalent required (postsecondary certification or associate degree in health information management, medical office administration, or allied health sciences is a plus).

• 1 year clerical/office experience with typing and 10-key skills, including knowledge in MS Office Suites (Outlook, Word, Excel).
• Familiarity with the rules and regulations regarding the type of coverage being billed.
• Brightree knowledge is preferred but not required. 
• Strong commitment to reliability, with a history of excellent attendance and punctuality. You understand that showing up on time directly impacts our team's daily operations and the overall well-being of our patients.

• Exceptional verbal, written, and interpersonal skills with a patient-centric, empathetic approach to a diverse customer base.
• High degree of integrity, initiative, teamwork, and flexibility under minimal supervision.
• Must be eligible to work in the United States.

SCHEDULE

• This is a full-time position that will require a 40-hour work week.
• Hours: Generally, 8:00 AM-5:00 PM, Monday-Friday.

• Must be willing to work after normal business hours and on weekends.

NON-PATIENT CARE PHYSICAL REQUIREMENTS
Generally includes Accounts Receivable, Finance, Compliance, Human Resources, Oversite, and Senior Executive Leadership (CEO/COO). Physical demands associated with these positions generally range from sedentary to light work in an office setting. Positions may require prolonged sitting at a desk and frequent use of a computer, keyboard, telephone, and other office equipment. Employees must be able to move throughout the office as necessary to perform job responsibilities and interact with staff. Physical demands may include occasional standing, walking, lifting, carrying, and/or moving of office files, supplies, or light equipment weighting approximately 10–20 lbs. Manual dexterity and the ability to communicate effectively are also required.

PATIENT CARE PHYSICAL REQUIREMENTS Generally includes Operational, Sales, Delivery, and patient-facing positions. Depending upon specific position and its essential functions, physical demands associated with this position may include sitting, walking, driving, standing, lifting, carrying, maneuvering medical equipment, and ascending or descending stairs. Some positions involving the delivery, setup, service and/or handling of medical equipment may require the ability to lift and carry equipment (e.g., portable oxygen concentrators and nebulizers) weighing up to 50 lbs. independently. Duties may include frequent walking, standing, and climbing stairs while transporting medical equipment, and stooping, kneeling, crouching, reaching, or bending to set up, connect, inspect, clean or troubleshoot equipment. Manual dexterity and fine motor skills may be required to manipulate equipment and components (such as cleaning tubing). Positions involving driving require the ability to safely operate a vehicle and may involve frequent entry into and exit from vehicle throughout the workday. Depending upon position, employees may also be required to perform job duties in varying indoor and outdoor environmental and weather conditions.

REASONABLE ACCOMODATIONS: To perform a position successfully, an employee must be able to perform the essential functions of the position, with or without accommodation. Total Respiratory is committed to complying with applicable federal and state disability laws. Reasonable accommodations will be considered for qualified applicants and employees with disabilities or limitations, unless doing so would impose an undue hardship or otherwise be inconsistent with applicable law.

Employment is contingent upon a satisfactory response from a Background Screening. 

Total Respiratory believes in the principle of and practice of equal employment opportunity. The Company is committed to providing equal opportunity in all of its employment practices, including the selection, hiring, promotion, transfer, and compensation of all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition (including cancer-related or HIV/AIDS-related), disability or any other protected status in accordance with the requirements of all federal, state, and local laws.