Customer Services Officer

Customer Services Officer
Buller District Council | Reefton, New Zealand
Part Time | Permanent | 20 hours per week

 

Join the Buller District Council Team! | Hono atu ki te roopu Kaunihera a rohe o Buller!
Are you passionate about your community and delivering great customer service? We are looking for a friendly, organised and proactive Customer Services Officer to join our Reefton team.
Reefton Visitor Service Centre is open Monday to Saturday for around 6 months, Monday to Sunday, approximately 6 months (summer/warmer period)

Who are we? | Ko wai tatou?
At Buller District Council, we are a dedicated, customer-focused team committed to maintaining the beauty of our region – from Karamea to Punakaiki and inland to the environs of Reefton. This is your unique opportunity to step into the wilderness and make a tangible difference in the Buller District. If you possess the expertise and a proactive attitude to deliver exceptional service to our community, we’d love to hear from you!

Why Join Us? | He aha te hono mai ki a mātau?

Thrive in a values-driven workplace that celebrates diversity, inclusion, and professional development through various learning opportunities, benefits, and recognition.

• Work in a scenic district with a great lifestyle balance
• Be part of a collaborative and supportive team with a high focus on wellbeing
• Southern Cross Health Insurance
  
  

What Will You Do? | Ka aha koe?
Key responsibilities will include:

• Provide professional, helpful and efficient service to internal and external customers
• Handle enquiries in person, over the phone and via email
• Support council services such as dog registrations, rates enquiries, cashiering and processing payments
• Assist with library activities, shelving, ICT sessions and community events
• Share local knowledge and promoting Reefton and the wider Buller region to visitors
• Assist with daily facility presentation and supporting Reefton Theatre activities where required
• Work collaboratively with Council teams, including the Westport Customer Services team
  
  

Who Are You? | Ko wai koe?
We are looking for someone with:

• The ability to work rostered shifts across Monday to Sunday
• A positive, approachable and customer-focused attitude
• Strong communication and problem-solving skills
• Confidence with computers and willingness to learn new systems
• Ability to work rostered shifts across Monday to Sunday
• A team player who can adapt to change and contribute to a supportive work environment

Previous experience in customer service, administration or library work is an advantage, but what matters most is your commitment to providing exceptional service.

 

If you're ready to make a significant impact and work in a supportive, forward-thinking environment, we’d love to hear from you!

Please find the position description here: https://tinyurl.com/mrwjrtf7 

All applications are required to be accompanied by a cover letter and a copy of your current Curriculum Vitae.
Any enquiries about this role please email: bdc.hr@bdc.govt.nz

Applications close: 3PM, Friday 14 August 2026