Housing Program Manager

The Program Manager, Place Based Supportive Housing (PBSH), provides leadership and operational oversight for a 24/7 supportive housing program. They supervise and support staff, manage recruitment and performance, respond to crises, oversee service delivery, and build community partnerships. Working closely with clients, staff, and stakeholders, they ensure high quality, trauma informed, and harm reduction focused services while maintaining program compliance, safety, and positive outcomes for individuals experiencing homelessness, addictions, and mental health challenges.

Job Type: Permanent Full-Time

Salary: $71,070 per annum to start

Hours of work: Sunday - Tuesday, every other Wednesday OR Thursday - Saturday, every other Wednesday; 12-hour shifts (rotating 0700 - 1900 & 1900 - 0700).

Please note that this position rotates between a 4-week cycle of dayshifts & overnight shifts. 

About the Role

We're looking for a Program Manager to join our Place-Based Supportive Housing (PBSH) program. This role provides leadership and operational oversight for a 24/7 supportive housing environment servicing individuals experiencing homelessness, addictions, and mental health complexities. The Program Manager is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. They also play a key role in crisis management, critical incident debriefing, and staff performance oversight. In this role, your responsibilities would include:

• Supervising, coaching, mentoring, and performance managing staff, including discipline when required
• Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy
• Leading by example and ensuring staff provide caring, non-judgemental client service within our program
• Leading recruitment, hiring, onboarding, and probation reviews
• Responding to crises such as overdoses, seizures, deaths, and other emergencies
• Supporting staff and clients through debriefings and follow-up
• Ensuring compliance with safety protocols, accreditation standards, and program audits
• Resolving client, staff, and workplace concerns in collaboration with the leadership team and Human Resources
• Building positive relationships with external agencies, community partners, businesses, and stakeholders
• Overseeing accurate reporting, statistics, and documentation for funding outcomes
• Managing budgets and ensuring programs have required supplies and resources
• Providing direct service support when operationally required
• Participating in management meetings, labour relations discussions, and program check-ins

About You

The Program Manager brings strong leadership experience in complex, high acuity service environments. They have several years of experience working with vulnerable populations, including frontline roles in addictions, mental health, homelessness, or Indigenous support services. The ideal candidate would have the following:

• Post-secondary education in a relevant Human Service field from a public institution (minimum 2-year diploma or degree)
• Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices
• Proven leadership experience, including coaching, training, supervision, and performance management
• Strong interpersonal and communication skills with the ability to build effective relationships with staff, clients, and stakeholders
• Sound judgement, professionalism, and the ability to manage sensitive situations with confidentiality and diplomacy
• Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment
• Ability to work independently, take initiative, and adapt to changing operational needs
• Proficiency with Microsoft Office
• A strong understanding of and commitment to Alpha House's mission
• Three years of driving experience, a valid Class 5 non-GDL license, a five-year standard clean driving abstract, and the ability to obtain a Class 4 within 60 days of employment
• Comfort working in environments with risk of violence and exposure to bodily fluids
• Physically able to assist clients with mobility needs
• Vulnerable Sector Search valid within the last six months with no results material to the role
• Completion of "It's Your Move" training or equivalent patient lift training and Privacy training
• Understanding of the Protection of Persons in Care Act

About Alpha House

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. 

Benefits of Working at Alpha House

• Meaningful work supporting vulnerable populations
• RRSP plan and paid medical benefits after six months of continuous employment
• Personal development and training opportunities