ServiceNow Developer — Role Requirements

Extensive experience with custom application development and integration flows required.

Core Platform & Development

Required

• 5+ years on the ServiceNow platform with hands-on development across multiple releases.
• Deep expertise in scoped application development — design, packaging, and lifecycle management. Store-ready or internal app delivery experience preferred.
• Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies — both synchronous and async patterns.
• GlideRecord, GlideSystem, GlideAjax, GlideAggregate — fluent across all major server-side APIs.
• Flow Designer and legacy Workflow Engine — build, debug, and migrate.
• ACL design and security architecture — table, field, and record-level control.

Integration & APIs

Required

• Scripted REST APIs — design and expose ServiceNow data as REST endpoints.
• REST/SOAP outbound integrations — MID Server, direct HTTP, and IntegrationHub spokes.
• IntegrationHub — custom spoke development, action design, and step configurations.
• Import Sets and Transform Maps for bulk data ingestion and field mapping.
• MID Server architecture — deployment, troubleshooting, ECC queue management. SAP JCo or JDBC connector experience a strong plus.
• OAuth 2.0, JWT, and API key authentication patterns for inbound and outbound flows.

Service Portal & UI Development

Preferred

• Service Portal widget development — full stack: server script, client controller, HTML, SCSS.
• AngularJS (1.x) — $scope, $http, custom directives, $sp service.
• Service Catalog configuration — variable sets, catalog client scripts, UI policies.
• UI Builder and Next Experience (Polaris) — workspace and page composition.

DevOps & Development Practice

Preferred

• Source control with ServiceNow Studio — Git-backed app development and branching strategy.
• ATF (Automated Test Framework) — suite authoring and CI pipeline integration.
• Update Set discipline — scoped change packaging, collision resolution, and environment promotion.
• Instance Strategy — sub-production environment management (dev / test / prod).

Certifications & Domain Depth

• CSA + CAD certifications — minimum baseline, required.
• CIS-ITSM, CIS-HR, or domain-specific certifications aligned to implementation scope — preferred.
• Experience across ITSM, HRSD, ITOM, or SecOps modules depending on org focus.
• Demonstrated delivery of at least 2 full-cycle custom app builds from requirements to production.