This JREQ is for administrative purposes only and will not impact the headcount of my team.

Role summary:

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? Come join our team!

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at-scale framework, to ensure customers’ business objectives are achieved through full utilization of solutions into the daily workflow of end-users.

What you'll be doing:

• Provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realize the full value of our workflow solutions
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them
• Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
• Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy
• Find leads and connects with sales to work on growth opportunities
• Bring in customer intelligence and feedback into LSEG CRM system
• Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth
• Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.

What you'll bring:

• Proficiency in English, Korean, Cantonese and Mandarin
• University degree or relevant work experience equivalent
• Financial industry knowledge required –including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
• Ability to map a customer’s business process to product capability
• Strong ability to collaborate with internal operational and account management teams
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
• Strong problem-solving skills
• Ability to adapt and thrive in a fast-paced environment and rapidly- changing market

What you'll get in return:

• Hybrid working: 4 days in the office
• Diverse, collaborative team culture

Career Stage:

LSEG unlocks the power of markets to create opportunities across the global economy.

Through our connected network of market infrastructure, data and analytics, we help customers access capital, manage risk and make confident decisions.

Our insights bring clarity to complex markets, and our trusted services ensure resilience and stability. With deep expertise and global scale, we partner with customers to drive innovation and shape the future of finance.

Few organisations operate at the scale, complexity and reach of LSEG. Here, you’ll work alongside experts, be inspired to deliver your best work and help shape what’s next for our business and the global economy.

Guided by our values of Integrity, Partnership, Excellence and Change, we bring together diverse perspectives, encourage fresh thinking, and create an environment where learning never stops.

Join more than 26,000 colleagues across 60 countries, supporting customers in over 170 countries. Alongside flexible ways of working, you'll have access to benefits that support your wellbeing and your future, including 26 weeks' parental leave, healthcare, retirement planning and a wellness allowance. Through the LSEG Foundation and two paid volunteering days each year, you’ll also have opportunities to get involved in your local community and support causes that matter to you.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

By clicking on "Apply", the process for submitting an application will begin. If you have any questions prior to clicking "Apply", please contact the recruiter.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG. Make more possible.