ITAD Customer Experience Specialist
About OWC
Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.
Job Title: ITAD Customer Experience Specialist
Department: ITAD
Reports To: ITAD Manager
Job Summary
The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple
channels, including phone, email, live chat, and eCommerce platforms. This role manages customer
inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary
point of contact for ITAD customers and helps ensure a seamless buying and selling experience.
Essential Duties & Responsibilities
Customer Service & Support
• Respond to customer inquiries via phone, email, and live chat.
• Provide information regarding products, services, orders, returns, and account concerns.
• Resolve customer issues and escalate complex matters when necessary.
• Performs other duties assigned by management.
eCommerce & Order Management
• Process and manage customer orders through internal systems.
• Monitor order status and coordinate with internal teams to resolve fulfillment issues.
• Assist with returns, exchanges, shipping concerns, and customer claims.
Core Competencies
• Customer focus
• Communication skills
• Organization
• Data accuracy
• Problem solving
• eCommerce operations
• Multitasking